I AM:
In the UK and international shipping can occasionally take up to 25 working days from dispatch.

MAKING:
+ All my items are handmade to order
+ All my items are bespoke, no two orders are the same (apart from cards)
+ An order can take up to three weeks to make before dispatching (please see individual listings) but I aim to turn it around as soon as possible
+ For multiple orders it may take longer depending on the volume
+ All items come gift wrapped

SHIPPING:
+ UK: All items, apart from greeting cards and decorations, are sent by second class signed for post, delivery 2-4 days from dispatch. First class signed for post upgrade available at checkout
+ Europe: tracked delivery (apart from greeting cards and decorations): approximately 5-10 days from dispatch, sometimes longer
+ Worldwide: tracked delivery (apart from greeting cards and decorations): approximately 7-15 days from dispatch, sometimes longer. UPS Express upgrade available at checkout for a 2-4 day delivery from dispatch.

Please note:
+ These shipping times are estimates, based on information from the postal services.
+ Once I dispatch your item, I have no influence over shipping times. From this point, it is the responsibility of the postal services to deliver your package.

Custom Charges
+ Orders may be subject to customs charges in your country, these are payable by yourself.

Lost packages:
+ In the rare event that a package goes missing, it is not classified as lost until 25 working days after being sent. I appreciate your patience whilst we work together to sort the situation out.

Stolen packages:
+ In the rare event your parcel is confirmed as delivered via the postal tracking service, yet you have not personally received it, this is Mail Theft and you need to report it to the police in order to get a crime reference number. Once you have given me this number, I will either refund you or make your order again depending on your preference.

❤ CUSTOM:
I am happy to create custom products. If you'd like something different to what you see please send me a message.

❤ MADE ESPECIALLY FOR YOU:
Each item is one of a kind, there is no set pattern to the decorative layout of the product. The decor and colour may differ from the photos depending on the stock being used, the shape of the letter or number and your screen.