Payment is due upon ordering via PayPal or through Etsy's Payment system for credit and debit cards we also accept Etsy gift vouchers.

Made to order items are non-refundable, these items are made to your sizing and with your choice of fabrics or wool colour (as we do not keep the wool in stock and therefore only order it when you place your order) when ordering please make sure you let me know the measurements of your small person so we can ensure a good fit with growing room, I know there is nothing worse than receiving an item for it only fit for a few weeks!

Sale items are non refundable please check the listing size measurements carefully prior to ordering. Feel free to contact us for more details or product photos on sale items if this will help you with your decision.

Un-collected deliveries or returned post:
If for some reason your item is returned to us we will contact you to let you know and state the reason given on the parcel, as our items are sent using a recorded delivery service the time items are held for is often shorter. If you are going to be away when your parcel is shown to be due for dispatch please contact us we are happy to delay posting or to post to an alternative address. If your parcel is returned you will need to pay additional postage to have the item sent again.

Import tax / Customs charges
If you are based outside of the UK you order may be subject to import tax / customs charges please check with your countries guidelines. If you fail to pay these your item will be returned to us in this instance no refund is due. It is not possible for us to pay your customs charges.