Please note, shipping times are based on business days (weekends/holidays not included) and are separate from production times.

Impact Design Co is a made-to-order company. Most items are created in house after you order. Upon shipping, you will receive a notification email which will include tracking information. Large orders, bulk and some custom orders may have a slightly longer production time due to the higher volume and craftsmanship needed to complete the order.

PLEASE verify your shipping address at the time of purchase. It is the customer's responsibility to provide correct shipping information. We are unable to provide refunds if a package is sent to an incorrect address due to incorrect shipping information provided at the time of purchase. If a package is returned to the shop due to an incorrect address, you will need to repurchase shipping.

INTERNATIONAL: You may need to pick up your package at your local carrier. Custom/VAT fees may apply and your carrier will be holding on to your package until you pay these fees. All customs/VAT fees are the responsibility of the buyer. I am not responsible for any new shipping fees for returned packages due to failure of the customer to pay these fees.

All orders impacted by carrier delays are out of my control. Please be understanding that this may happen, especially during holidays and severe weather conditions, etc. ImpactDesignCoStore is not at fault under these conditions. No refunds or replacements will be granted due to carrier delays. I know it is frustrating, my supplies get delayed too. Patience is the key when this happens.

ImpactDesignCoStore cannot be held responsible for lost or stolen packages once they have left our shop. If your item arrives broken, then PLEASE take a photo of the item, contact me with a message which includes the photo, and we will remedy the defect with a replacement of a like item. Items damaged by customers are not eligible for refunds.

We attempt to portray our products as accurately as possible; however, due to differences in computer monitors, the final product may look slightly different in person than what was viewed on your screen. When you place your order, you understand that there may be a slight color difference from the actual finished product compared to what was viewed on the monitor. You understand this minor difference does not qualify for a refund or exchange.

Most orders are shipped USPS. All orders generally arrive within 2-5 days of ship date, which is dependent on shipping method. For very large orders, if shipping through another carrier is more cost effective for the customer, I will choose this option over USPS.

Please remember that delivery times are estimates and based off shipper guidelines, NOT a guarantee. Actual delivery times may vary AND delivery time estimates begin AFTER production times.

If you would like to purchase signature or additional insurance for your orders, please contact me for a custom order.

I do not include invoices with orders any longer. To find your invoice, click "account," then "purchase & review."

ENAMEL MUGS: Please note that due to the nature of enamel products, the surface of each mug will differ slightly, you may notice tiny lumps and bumps in some mugs, and the occasional small blemish, mark and scratch, particularly around the lip. This is the nature of enamel mugs and adds to its rustic look. Please HAND WASH. Also, enamel on these mugs can/will chip if mug is dropped or hit against something hard. A defective mug will break differently. We have done a lot of product testing to understand the breaking pattern of our mugs. We do not offer refunds or replacements for mishandled mugs. Please handle the enamel mugs as you would ceramic mugs. Mugs break and we cannot be held responsible for misuse or mishandling.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We do not offer exchanges and almost all of our items are custom, so a return is a rare occurrence. However, should a return occur, the buyer will pay all shipping costs and any refund will be for the purchase price minus original shipping cost.

We are not shipping physical items to Germany/France due to the new packaging laws.

Items damaged by a customer are not eligible for a refund/replacement. A faulty product will arrive damaged or show problems rather quickly after use. We do a lot of product testing and know breaking patterns of mishandled products

If your order has the option for a proof and you want a proof, PLEASE check your Etsy messages as this is how we will contact you with the proof. Delay in response will delay production of your order. If we have no feedback 3 days after sending out the proof, we will print the order at our discretion. If buyer receives an order sent at our discretion due to failure to approve requested proof, buyer will be responsible for all shipping cost associated with a new product, if this new product is chosen to be made. Refund of the order will not be given if failure to approve.

I reserve the right to cancel an order if I receive no reply after several message attempts and/or several days without any communication. Thanks for your understanding.

PLEASE make sure you have checked and double checked the personalization you are requesting in regards to spelling and how you want it to read on your gift. Unless I feel it is a genuine error, I will print as you request on the order. If I feel there is a genuine error, I will reach out to you via Etsy messages to verify. Otherwise, I will print as is on the order form -- so PLEASE ensure it is exactly as you desire :) For free shipping items, customers will be required to pay shipping costs for a replacement product due to an error on part of the customer in personalization details. For any proof-approved (by customer) product, customer will be responsible for shipping cost for any replacement product due to their oversight.

While you may see other Etsy shops that do offer this, I do not! This would be in direct violation of copyright law, and I choose to honor and respect those who rightfully create and own their designs :)