Please allow 14 working days for UK orders. I can file a claim with Royal Mail and you will receive either a replacement or a full refund, which ever you prefer.
Shipping to other countries can take a while. I can not predict this, of course. Just let me know if you think there is a problem.
I always have proof of postage as per Etsy Seller Protection.
Tracking is not a standard, free service in the UK, but you can choose it as an option at checkout.
I carefully pack your orders to ensure they will arrive safely. If something untoward should happen, just let me know straight away and I can replace or refund you as required. I may require the items to be returned to me, but will pay the postage if this is the case.