Standard delivery time is 1-2 days from receipt of order. See individual listings for more information. Custom bespoke orders may take longer depending on the requirement and we will advise on how long your order will take to produce once we have all the details.

We accept returns of any non-personalised items providing they are returned in the same condition as sent, unused, and at the buyer's cost.

All refunds will be issued upon receipt of the items.

We are unable to accept returns for any bespoke, custom, or personalised items.

We take every precaution to ensure your items arrive in perfect condition however, due to the fragile nature of some of our products some damage in transit may occur.
Please ensure that any damage to your order is reported within 24 hours of receipt of goods and supporting photographs of the damage are provided.
Replacement goods will then be sent to you within 1-3 days.
Custom bespoke orders may take longer depending on the requirement.

Your order should arrive with you within 1-2 days of despatch (standard UK addresses)
Please note that your delivery may be delayed for reasons which are beyond our control. Shipping and mail industries continue to be affected by seasonal peaks in demand, and any planned industrial strike action may affect delivery times.
If you have not received your order within 5 working days of despatch, please contact us and we will help to resolve the issue.

Our wooden blanks are laser cut using state-the-art equipment. The heat generated by the laser during the cutting process can cause slight scorch marks on certain types of wood.

Whilst every effort is made to remove the scorch marks prior to despatch we cannot guarantee that every wooden piece will be completely free of marks. Any marks can be easily removed with fine sandpaper or covered by paint and varnish

We are more than happy to produce bespoke products that fit your project's requirements. Simply get in touch with a brief description of what you need and let us take care of the rest.

All wooden and plastic blanks can be engraved with the text of your choice.
If you require a specific design to be engraved on any of the products, please get in touch and we will be happy to discuss your requirement in more detail.

We understand that you may want the font to match your theme or wedding stationery and are more than happy to use specific fonts. Please let us know what font you require, and we will do our best to accommodate.
Please note additional costs will apply if we have to purchase the font.

We always recommend that you request a visual mock-up when ordering personalised, custom, bespoke products. You can then check you are 100% happy with how your products will look before they go into production.

All visual mock-ups are supplied free of charge in PDF format and sent to you via messages or email for you to approve.

Looking for something special to stock on your shelves? we can help..
Please get in touch and we will be happy to discuss your requirements in more detail.