Cancellations to made-to-order, handmade or personalised items are approved up to 1 hour after purchase. Any requests made outside of this time window will not be approved.

We will use the details within your order to make your order. Please ensure all details, sizes and spellings are correct before confirming your order. Changes cannot be made after your order has been placed.

If your delivery address is incorrect then please get in touch straight away. We will need you to confirm, via a message in the marketplace messaging system, the full & complete address you wish the item sent to. Please note, this may not always be possible to change.

We aim to make, packaged & dispatched within 3 working days. This is our standard production time scale. During busy periods these times may increase slightly. Delivery speed will depend on the service/ upgrade you choose at the checkout.

If you would like us to put a rush on your order for next day dispatch & fastest delivery, then please purchase the “Rush My Order & Express Delivery” option at the checkout.

Delivery time scales are in addition to our standard production time of up to 3 working days.

UK Delivery Options
STANDARD DELIVERY - Royal Mail TRACKED48 (2-3 day delivery*)
EXPRESS DELIVERY RM TRACKED24 - Royal Mail TRACKED24 Express (Next working day delivery aim*)
RUSH MY ORDER + EXPRESS DELIVERY RM TRACKED24 - Queue jump your order, have it made & dispatched the next working day. Sent via RM TRACKED24)

International Delivery
STANDARD DELIVERY - Royal Mail International TRACKED/Signed For (Please visit www.royalmail.com for current delivery times for your location)
*Please note, the above are delivery estimates provided by Royal Mail.

Please check the online tracking link with your etsy purchase history. This will show your tracking options, or delivery confirmation status. A GPS location map may also be available.

For UK standard delivery (RM24) please allow up to 10 working days (Monday to Friday, excl. public holidays/ strikes) for delivery.
If your item is showing as delivered, we kindly ask you to check the following places:

with neighbours (including opposite) | safe places | Royal Mail depot/ collection point

If you are unable to locate this ‘delivered’ item, then we will issue a replacement. We are unable to offer a refund or alternative item if Royal Mail are showing this as being delivered.

Please ensure your delivery address is correct and in full. If sending as a Gift, then ensure the recipients full delivery address has been entered in to the ‘delivery address’ section of the checkout.

Should the delivery address be incomplete, and the delivery fail, then once returned a new delivery fee will be charged. We cannot refund your order/ delivery charges where we are not at fault.

International Returns: We do not refund international orders/ delivery charges where (this list is not exhaustive) there is a fault with the delivery address, not collected/ accepted or customs/ taxes not paid by the receiver.

We are always striving for the best possible customer service and on occasions we know that things can go wrong. Simply get in touch with us, sharing a photo of your issue/ item and order details. We’ll liaise with you and work on a resolution, such as a replacement.

Etsy collection some taxes at the checkout, however, it does not collect all customs duty or taxes payable when receiving an import. These will be payable by the receiver upon delivery/ being received in to the destination country.

Our orders are made & dispatched from the UK. Please check with your local government regarding import customs duty & taxes prior to making your purchase.

We will not accept any returns where these charges have not been paid.
As Etsy is an international marketplace, we ensure that all of our items comply to all UK legal requirements. Please ensure that the receiving nation will accept the item prior to placing your order.