We test all of our keyrings before sending them so we know they 100% work. If you are having difficulty scanning the code, please make sure you have the updated version of Spotify, try uninstalling and reinstalling Spotify, make sure the code is clear with no glares and in good strong lighting. Move the keyring around for the phone to catch the code. Make sure you are only using the scan feature on Spotify, these codes will not work with QR scanning, apple music or any other music app.
We hope this helps

Each item in our shop will have different processing times, personalised items will take slightly longer to design and make. We always dispatch your orders on time or early.
We send the majority of our items 2nd class with Royal Mail, this usually takes 3-5 working days to be delivered. You have the options to upgrade your delivery if you are needing your item sooner.
Please be patient when you are waiting for your orders and please get in contact with us if your order hasn't arrived 5 working days after the estimated delivery date.

Yes! We can certainly do custom items, depending on what it is you are looking for.
Please send us a message with a description of what it is you are wanting & some pictures if possible

If you select gift wrapping, your item will be wrapped in either gold/silver/black tissue paper with shredded tissue paper and no packing slip