Custom Orders - All Artwork, Design, and Stitch files produced by us in preparation for stitching will remain the property of the Vendor.

We will rely upon your orders being correct when ordering, especially custom orders that may include wording, please ensure you have given the correct spelling. Custom items cannot be refunded.

All sizes are approximate. NB. Our sizes are UK sizes, they tend to run a little smaller than US sizing. We are happy to supply actual size information, it will then be your responsibility to decide if the item will fit. e.g. actual size does not allow for movement.
Garments are designed to fit a particular size, but we are all individuals, some people like their garments baggy, others prefer them tighter.

These recommendations are generalised, and based on the lowest requirement of any of our garments.
Wash garments inside out, Ironed inside out, and not tumble dried.

Some garments are supplied with wash instructions.
If you require more details about wash instructions of your particular item, please contact us.

Mugs can be washed in a dishwasher, print should last up to 800 washes, but this will depend on your detergent.

99% of our items are sent out in new self seal Purple plastic packaging.

All overseas parcels include an invoice/packaging slip detailing the sender and receipient.

We are happy to add a personal message, a small gift card, or gift wrap your items. *There may be an additional charge*

If your item is a gift, please let us know, so we can exclude the part of the invoice that details the sale price.

All sizes, colours, shades, and materials of goods may vary to a
minor extent from those stated. All goods are subject to availability. We may cancel an order, or offer suitable alternative items, if the goods ordered are out of stock or no longer available.

When ordering an item in a particular colourway, we will use those colours in your item decoration, they may differ from pictures provided, as items are made individually using shades available at the time.

All dispatch times and delivery dates are estimated dates which we will use reasonable endeavours to achieve.

Most items are despatched within 2 working days, but please allow 2 weeks for despatch. If you wish urgent despatch of your item, please a a message to your order, and we will get back to you.

You must accept delivery of all goods which are ordered.

If you require your item to be tracked through the post, YOU MUST SELECT THE OPTION TO UPGRADE your parcel.

Please can you ensure that the address information that you supply is correct. Correct number, spelling, and Postcode, we have had a number of parcels returned to us recently where the address is incorrect.

It depends where you are. We are UK based.
Parcels within the UK, it normally takes 2-3 working days.
Parcels to Europe, it normally takes 7-10 working days.
Parcels to US, Canada, or Australia, are approx 10-14 working days.

There are normally 5 working days in a week. Bank Holidays are not working days, so over the Christmas period there can be as little as 3 working days in a week.

Royal Mail advise to allow 25 working days for a parcel to arrive, so approx 5 weeks (with no bank holidays)

The longest that we have known a parcel take is 31 working days.
We have only ever had 4 parcel go missing. We have more parcels come back to us incorrectly addressed, or not collected after a card was left for it to be collected from sorting office.

Check the above post to see what the expected delivery times are.
Check if your parcel has been delivered to a neighbour.
Have a look to see if your parcel has been left in a 'safe place' e.g. shed, porch.
Check if your parcel has been left at the local post office, or delivery centre *
Check that the address that you supplied was the correct address.

We have sent approximately 6000 parcels in the past 6 years, only 4 have never arrived at their destination!

* If an item is returned to us by the Postal Service, we are not obliged to make a refund to you for this item. You may request that we resend the item. You will be responsible for any return shipping charges.

If you wish to return an item, please contact us within 14 days of receipt of your item.

Returns will ONLY be accepted by ageement. Please return your item within 21 days of receipt.

The buyer is responsible for return shipping charges. Please ensure that you add the correct postage.

Check if you need to add a customs label (if sending from outside the EU). All returns should have the description "personal belongings" as well as detail of garment e.g. Jumper, personal belongings. We are not responsible for any customs charge where parcels have been incorrectly described.

​We also recommend holding on to all records of return shipment (e.g. tracking or a postal receipt).