(A) Authenticity Certificate:
• Stella Jewelry provides an authenticity certificate for all Jewelry, which includes Metal, Moissanite, and Gemstone combinations.
• Branded Jewelry Certificate is available on request.
• Contact us within 72 hours of placing the order to get the certificate.
• A chargeable fee applies.

(B) Customer Support:
• We offer customer support through various channels, including Etsy Chat (4-6 hour response time), Email (7-hour response time), WhatsApp (2-3 hour response time), and Call (instant call back).
• Response times may vary, except for medical emergencies or traveling.

• Orders require a minimum value of 100 USD.
• Production starts after 70% payment is received.
• Full payment is required before shipping the jewelry.
• All installment payments must be made as agreed while placing the order.
• Sales tax will be calculated based on the shipping date's tax rate, and the deposit is non-refundable.

(D) Engraving:
• Engraving is an optional and free service.
• Some jewelry may not be suitable for engraving due to their nature.
• Unique engraving and font styles may incur additional costs.
• We reserve the right to decline engraving if not applicable.

• Rush orders are available for selected items only.
• The production time will be 5-14 days, which must be confirmed before placing the order.
• An additional charge may apply.

• We value our clients' trust and provide accurate information about their jewelry.
• Our communication process includes Cad Confirmation, Stone confirmation through HD Video, Whole Production Process Update, Finished Jewelry and Address confirmation, Quick Response and solution to single Questions or queries, and Qualified After Sales Service.
• We strive to ensure that our clients are happy and satisfied with their purchases.


At Stella Jewelry, we believe in providing excellent customer service and quality jewelry to our clients. We offer flexible payment options, rush orders, and engraving services. Our dedicated team ensures that our clients receive accurate information about their jewelry and quick responses to their queries.

Bring your unique jewelry vision to life with Stella Jewelry. From concept to creation, we'll work with you every step of the way to design a one-of-a-kind piece that's just as special as you are. Let us help you find the perfect Moissanite gemstone to make your dream jewelry shine. Ready to get started? Contact us today at ssfashion75000@gmail.com

(A) Perfect Packaging:
We understand the importance of discretion and privacy. Therefore, every order is delivered in a discreetly marked package to ensure your secret is safe. Additionally, each Stella Jewelry is packaged in an elegant and tasteful jewelry box, providing you with a memorable unboxing experience.

(B) Alternate Address Option:
We provide an alternate shipping address option for our customers. However, we kindly request that you confirm the address with us prior to shipment. Please note that we are unable to deliver to PO Box or military addresses.

(C) Restrictions on Shipping to PO Box and Military Addresses:
To ensure the safe delivery of your valuable jewelry, we are unable to ship to PO Box or military addresses.

(A) Our daily tracking system ensures that we can monitor the delivery of your parcel. Once our tracking confirms that your parcel has been successfully delivered, the responsibility of the parcel's safety and delivery will be transferred to you.

(B) Prior to the delivery confirmation, we take full responsibility for ensuring that your shipment arrives at the designated address safely.

(C) In the event that our tracking system indicates that your jewelry has been shipped and delivered according to the tracking number information, we will consider the parcel as successfully delivered to your address.

(D) If, however, you claim that you have not received your order despite the delivery confirmation, you will be required to contact your local shipping company for further clarification. In this case, we will not be held responsible for any parcel loss or damage.

(E) We strive to maintain a professional approach in our operations and believe in taking full responsibility for our actions. Therefore, we request our customers to contact us in case of any issues or concerns related to their orders.

Important Notice:
• International customers are responsible for paying all customs duties and import fees.
• Unfortunately, Stella Jewelry is unable to provide estimates or quotations for international import fees.

Shipping Information:
• All shipments will be processed through USPS/UPS/EMS/DHL/FEDEX/ARAMAX.
• Tracking information will be available 48-72 hours after the parcel is shipped.
• Express shipping is available and estimated delivery time is 7-9 business days.
• Customers are advised to confirm their preferred shipping option at the time of order placement.

Advisory Terms and Conditions for Shipping and Deliveries

1. Delayed, Lost or Damaged Parcels
• We shall not be held liable for delayed, lost or damaged parcels once they have been shipped and the tracking number has been shared with the buyer.
• The responsibility to resolve such issues lies solely with the receiver, who must contact the shipping courier for assistance.
2. Shipping Address Changes
• We prefer to confirm the shipping address prior to shipment.
• Requests to change the shipping address after shipment may not be guaranteed, but may be considered on a case-by-case basis.
• Please contact us for further information.