Do you offer bulk order discounts?

Yes, we offer automatic bulk discounts: 10% off when you purchase 3 or more items 15% off when you purchase 5 or more items No code needed—the discount will be applied automatically at checkout.

What are your customer service hours?

Our customer service team is available: Hours: 9am - 5pm Days: Monday to Friday only Holidays: Excluding bank holidays How quickly will I receive a response to my enquiry? We aim to respond to all customer enquiries within 48 hours during our operating hours. Whilst we may sometimes answer beyond our standard hours, this is not guaranteed.

What happens if my order is delayed?

We understand that delivery delays can be frustrating. However, unless an item is delayed by 10 working days, we cannot offer refunds or exchanges. This is because Royal Mail advises that delays can be up to 10 days, especially during peak seasons. How can I avoid delivery delays during busy periods? To ensure your order arrives when you need it: Order well in advance during holiday periods Allow extra time during peak seasons (Christmas, Mother's Day, Father's Day, etc.) Consider upgraded shipping options available at checkout for faster delivery Plan ahead - especially for gift occasions

Can I cancel my order?

Our cancellation policy depends on the type of item ordered: For Personalised Items: Unfortunately, we cannot accept cancellations on personalised items as they can go into printing as soon as they're ordered. For Non-Personalised Items: Please contact us within 2 hours of purchasing to request a cancellation. However, if your item is already marked as dispatched, we cannot make changes to your order. What if I need to make changes to my order? For the best chance of making changes: Contact us immediately after placing your order Orders marked as dispatched: No changes can be made

How long does it take to process and ship personalised items?

At Kelham Treasures, we pride ourselves on efficient processing of personalised orders: Standard processing time: 1-3 business days for personalised items Shipping time: 2-3 working days within the UK (international shipping times vary - please see estimated timeframe at checkout) Upgrade options: You can upgrade your shipment - please see options available at checkout During peak seasons (holidays, Mother's Day, Father's Day), processing times may extend to 3-5 business days. For urgent orders, please contact us before placing your order to check if rush processing is available. All personalised items are carefully packaged in our smash-proof boxes to ensure safe delivery.

How do I care for my personalised items to ensure the design lasts?

To keep your personalised Kelham Treasures items looking their best: For mugs and glassware: Dishwasher safe, but top rack is recommended Avoid abrasive scrubbing tools on the printed areas For longest life, hand washing with mild soap is ideal For tumblers: Hand wash recommended with mild soap Do not soak for extended periods Avoid harsh chemicals or abrasive cleaners With proper care, your personalised design should remain vibrant for years of enjoyment.

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Personalized Ceramic Heart Keepsake - Difference Maker Gift

Name: Personalized Ceramic Heart Keepsake - Difference Maker Gift
Brand: KelhamTreasures
SKU: 1802746949
Availability: InStock
Rating: 4.9 (12 reviews)

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Celebrate a special bond by gifting your friend this versatile ceramic heart keepsake. Whether personalised or not, it serves as a thoughtful gesture, especially as a leaving present. The keepsake is presented in a stylish brown box that can be accompanied by a heartfelt gift message.

- Ceramic Heart
- Measures 7cm wide
- Optional: Delivered in a cute Brown Box
- Option to include Gift Message if sending direct

POSTAGE TIMES
Our processing time is 1-2 working days. Standard delivery is 2-3 working days, we do have available options for faster shipment that you can explore upon checkout. Items that arrive too late cannot be refunded, delivery estimates are estimated and not guaranteed.

Thank you for stopping by at Kelham Treasures