1. Our jewellery will always be packaged in either a black decorative gift box or a black organza/velvet gift pouch . Please message us if you have a preference about packaging. We will do all this and, if requested, include a handwritten or printed note, free of charge.

2. We do accept custom orders - please send us a message for details and we'll work something out!
Custom orders will only be accepted after receiving a deposit of £10 which will be counted as part-payment. Unfortunately we had to introduce this policy after some customers failed to claim their orders. If you change your mind within 3 days or if we fail to complete your order within the agreed time, your deposit will be returned. We ask our customers to acknowledge the fact that times needed to complete an order are only estimates and sometimes, due to factors which are out of our control, we won't be able to complete an order within the requested/agreed time. We will always aim to notify you about this as soon as we know the order won't be completed in time. Thank you for your understanding.

3. If for some reason (usually an incomplete / incorrect address given by the customer) the item is returned to us, we will make every effort to contact you to inform you about this and find out what you'd like to do next. We can always ship it again for an extra delivery fee or issue a refund. However, if the item is unclaimed after 3 weeks and the customer doesn't contact us back, we reserve the right to keep the item without issuing a refund.

4. You can reserve an item for up to seven days. If no purchase is made after that period, the item will be made available for other customers again.