Please visit this page for full copper after care instructions: https://www.earthbalance-craft.co.uk/contact-us/copper-after-care-guide/

Gift Wrapping and Packaging
The P&P price includes packaging for safe posting, with the product wrapped in white tissue paper and wrapped again in brown paper. There is also an instruction leaflet for after care.

- It is the responsibility of the buyer to ensure the correct delivery address is entered at the time of purchase.
- Please double check before placing an order.
- For packages that have been sent to an address that you later advise is incorrect, we take no liability for your error and do not offer refunds or replacements.

We want everyone to be a happy customer, so we aim to be as clear and simple as possible with our returns policy.
1. CONTACT us via the Etsy convo system within 14 days, counting from the day you received the package.
2. POST the item back to us using a tracked or signed for service within 30 days, counting from the day you received the package. The item must be received by us within the 30 days.
3. REFUND will be arranged once the item has been received and inspected.

- Post the item back in the original condition/packaging. If the item is returned without the original postage packaging, no refund will be given.
- The returned product must be in the same condition as it was sent out, unused, intact and clean. Any items received that have been used/missing/damaged will not be refunded.
- Returning craft kits, the presentation box must be sealed as new (unopened). All presentation packaging must be as new, with all craft materials, tools and supplies included. Opened boxes will not be refunded.

For international orders please post the item back in the original condition/packaging with a clear note on the front of the parcel that the contents are a 'CUSTOMER RETURN'. Any customs charges incurred on returned goods sent back to the UK will be deducted from your refund.

We do not accept returns on the basis of metal allergies, all materials will be clearly stated in the description. Please take care to read the full details before purchase. Please note that some items are exempt from the returns policy, it is not possible to return/refund the following items:
- Earrings for reasons of hygiene.
- Personalised pieces.
- Pieces made with a non-standard size or length.
- Commission/custom pieces.

Packages that have been damaged during shipping:
1. CONTACT us via the Etsy convo system as soon as you have received the damaged package.
2. PROVIDE clear photographs of the damaged product, and photographs of the damaged exterior and interior packaging.
3. REPLACEMENT or REFUND will be arranged.
- Do not throw the packaging away.
- Royal Mail require proof of damage to the product and packaging to process a claim.
- If no photographs are provided, then no refund./replacement will be issued.
- We may request the product is returned to us for inspection, please see returns policy.

- We cannot guarantee the shipping times as this is the responsibility of Royal Mail and can take longer than they advise.
- UK lost packages are only seen as lost by the Royal Mail once 10 working days have passed after the due date.
- International lost packages are only seen as lost by the Royal Mail once 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date.
- We cannot refund or replace a lost package until after these time frames have passed.
- UK: Contact us within 1 month from the date the item was posted.
- Europe/International: Contact us within 2 months from the date the item was posted.
- Outside of these timings, it is too late to offer assist

- If we receive your package back to us as 'delivery refused', 'undelivered' or 'return to sender', you are responsible to cover any P&P costs to resend the item out to you.
- Alternatively we can arrange for a refund of the product cost alone on receipt of the returned package.
- We do not refund P&P once a package has been sent out to you and returned.
- Any customs charges incurred on returned goods sent back to the UK will be deducted from your refund.

- We are based in and ship from the UK.
- Ready made items will be shipped within 2-4 working days of payment being received.
- Made to order items will be shipped within 2-3 weeks of payment being received. This is our work queue, your item will be made once you reach the top of the queue.