I want you to be delighted with your purchase and will offer you a refund or exchange on return of the original item if you change your mind. All return shipping costs however will need to be paid by yourself unless the item is faulty.

If you require a refund or exchange please contact me in the first instance within 3 days of receipt of the item.

I will ship your item within 1-2 business days of receipt of your order.

All items are shipped from the UK.

Shipping to Europe usually takes 3-5 business days.
Shipping to the US usually takes 5-10 business days.
Shipping to the Rest of the World can take between 7-15 business days depending on the postal service in your country.

In order to keep my shipping prices affordable, I ship overseas items by International Airmail, this unfortunately has no tracking facility. If you would like your parcel to have a tracking number please contact me before you place your order and I will get back to you promptly with a price.

Duties and local taxes
Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.

Items posted within the UK are shipped first class by Royal Mail so should arrive with you within 1-2 days of shipping.

My shipping prices cover all packaging and postage costs and I try to keep them as low as possible. I make every effort to ensure your parcel arrives to you unharmed and in perfect condition.

Please note that items cannot be considered lost in the post until 10 weeks after dispatch outside the UK and 4 weeks after dispatch within the UK.

For all wholesale enquiries please contact me through the shop under the 'contact Snowdon' link at the right hand side of the page.