After your payment is confirmed, a separate email will be sent to you with a download link.
Please note: E- check payment (paid by a bank checking account) usually takes a few days up to a week to clear the payment. If you want to receive an instant download the same day within a few minutes after payment is confirmed, you will need to use a credit card, Paypal, Apple Pay or Etsy gift card for check out.

Method 1: Use the search bar located near the top of your email dashboard page, type in "Etsy" and click the search button, you should able to see all the email.

Method 2: Sometimes, emails sent from the same sender are grouped together. You need to click the grouped emails to access them one at a time.

For example, the download email grouped into the first Etsy email, sender column shows "Etsy 2", which means there are 2 emails from Etsy sent to you the same day.

Click that email from "Etsy 2" and you will see a symbol like this " ... " , click that to access the second email from Etsy.

Method 3: Search your Spam folder.

Method 4: Contact Etsy or Convo the shop addressing the problem.

Convo the shop and we will answer your questions as soon as possible.