Dispatch time
We will dispatch your order up to 5 working days of you placing it.
You'll receive an email to let you know when we've dispatched your order.

UK
Please allow up to 5 working days after dispatch for your order to arrive.
There is an option to opt for first class if you wish, which should speed up the delivery.
We recommend you opt for tracked postage where possible to ensure safe delivery.

International
Please allow 15 to 21 working days after dispatch for your order to arrive.
International delivery is by airmail.
We wish that overseas shipping for heavier items (i.e. mugs) was cheaper, but unfortunately that's just how much it is due to the weight of items.
It would be excellent if teleportation existed so we could zap them over to you!
Please also note for international orders there is an option to upgrade your postage to tracked and signed for to ensure safe delivery of your item.
Any orders that sadly go astray we have to allow time for it to be returned to us before we can replace or refund them.

Can I get my order delivered to my work address?
We cannot be responsible for any orders that are shipped to a work address.
As such we highly recommend always posting to your home address.

Incorrect address
If your order sadly doesn't arrive due to an address being incorrect or incomplete then we cannot be held responsible for its loss and will be unable to offer to repost or refund it without a charge.
Please make sure you check your address before ordering.

On the odd occasion, things can sometimes go wrong with shipping.
Please remember that this is out of our control. But if your order hasn't arrived in the time frame given above then please get in touch; we'll do our very best to sort it out for you.

If you have any extra requests for shipping your parcel, please leave us a note after checkout and we'll do our best to help.
Any questions or queries must come via Etsy and not by private email as our email is a no reply address.

Customs Charges
It's the responsibility of you, the customer, to check any relevant customs charges or tax for your country; it is the sole responsibility of you, the customer, to pay these charges. By placing an order, you're agreeing to this policy.

Any Queries
If you have any issues or with an order or any queries please contact us directly via Etsy so we can help to the best of our abilities. Please do not email.

Order Receipt
We aim to be as friendly to the planet as we can so we don't include a printed receipt with an order unless it is specifically requested.