We aim to ship your goods within 48 hours of receiving your order. Often though we post the item on the same day. Please note that from May until September each year, we are out of the office a lot, taking our stall to the UK summer festivals, therefore it will take us longer than usual to despatch orders. In these months, please allow at least 5 to 7 working days for your order to reach you. Items are sent by 1st class post, so delivery times are kept to a minimum. If you require something urgently contact us by phone and we can arrange a special delivery next day if at all possible. We will telephone you to advise if an item is out of stock, and we will back-order this for you or provide a refund for the value of the missing goods.