Custom and personalized orders are not returnable. If a photograph has been provided and does not provide a reasonably clear picture, I will discuss the order with you ahead of production. Please contact me at your first convenience should your custom order arrive damaged.

Most of the items shipped are already packed into a a gift box and finished with decorative Washi tape. Even if the purchase is for you, we all deserve to enjoy the thrill of opening a package. Generally, items costing less than $8 are packaged in an organza bag.

All items are shipped in bubble-padded envelopes. Larger orders are boxed appropriately.

If a return is agreed to, the buyer is responsible for all return shipping charges. Once the item is received and inspected for damage, a refund will be issued for the original purchase price, LESS shipping charges.

DAMAGES: US Shipments - Returns made due to damage in transit - a FULL refund will be issued including original shipping charges.

At the end of the day, I want a happy customer that will be satisfied with their purchase. Please reach out to me for any reason if you are not fully satisfied with your purchase.

If an exchange is agreed to, the buyer is responsible for all return shipping charges. Once the item is received and inspected for damage, an exchange will be processed.

For all exchanges, I will create a custom listing to cover the additional shipping charges. I will not ship the replacement exchange until said charges have been paid.

My shop utilizes the Calculated Shipping feature within Etsy. Shipping costs are determined based on information I have provided for each item. For multiple item purchases, there are occasionally instances where shipping charges are over calculated. Should this happen, please know that you will receive a refund for the excessive shipping charges.

If you are interested in purchasing large quantities at wholesale rates, please contact me to begin a discussion.

As with all costume jewelry pieces, my items are not made from precious metals. This means they can be damaged through the course of normal wear. Follow these precautions when wearing these pieces or any others you may own:
1. Don't wear items in the shower or while washing dishes. The image charms (both bracelets and earrings) are not waterproof.
2. Apply lotions and perfumes at least 15 minutes in advance of putting on your jewelry.
3. Stainless steel is used when possible to prevent tarnishing. Buffing cloths will help retain the luster of your jewelry.

Due to the stringent shipping requirements put in place by the EU, I have decided not to ship to member countries of the EU. There are no exceptions.