In the event of a faulty product or an error in dealing with your order, we will replace the item or refund you in full, on return of the goods, including the cost of return. Refunds will be made within 14 days on receiving the returned goods.

Your right to return goods is protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. You have a right to cancel your order within 14 days after the day of receipt. Goods must be returned to us, at your cost, in their original condition and packaging for exchange or refund. We will refund your money within 14 days of receipt of order. Article 10 Directive Europeenne ecommerce
Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier. We recommend that you obtain proof of purchase, as we cannot be held responsible for goods lost in transit.

Your statutory rights as a consumer are not affected.