Instant downloads are immediately available after purchase. Our current turnaround time is 24 hours at the most for items personalized by us. The personalized files are then e-mailed within 12 hours after approval of proof, much sooner in most cases! The high resolution design will be sent to the e-mail associated with your Etsy account. Keep in mind this is a digital file, no physical items will be shipped or printed.

Personalized items will be sent to your e-mail listed on your Etsy account.

Send the party information in the seller notes when you order. I'll add the party details to the design and email you the files. Before printing please review the files and contact me as soon as possible if changes are needed. I can do a couple revisions if needed and send the new files.

If changes are needed please contact me within a week to make sure I can still update the file.

At this time we do not currently offer printing service. Please print at home or at a printing company.

The designs you are previewing will be personalized with your birthday information. The layout, graphics, and wording will remain the same, open to minor changes.

There will be an additional cost for structural changes to the design. Such as several changes in fonts, colors, rearranging the format, wording, adding illustrations etc. Additional charge will be determined based on the amount of changes requested.

Please feel free to contact me before ordering if you require any changes.

Always print on white paper for best results, this will ensure that the design prints more accurately. Type of paper and finish is personal preference, I encourage using matte/satin card stock.

Yes, please make a note of this if you need a PDF file or if you would like 2 invitations per page. Otherwise you will receive what's noted in the item details.

The original designs created by TheUnicornLlamaCo© are not to be re-distributed without our permission. Replicas and stolen designs will be reported. Commercial use of these products, designs and graphics in any way will be considered a copyright violation. A report will be made, so please create your own designs and use your own creativity.

We know plans can change sometimes! For this reason we will provide an updated version of your invite with the new party details as a one-time courtesy, no problem!

*Only applies to invitations*

Customers have 5 days to approve the order looks good. After 5 days, we will automatically close the order and send the final files to your etsy email.

If you wish to have your invitation printed professionally, we HIGHLY RECOMMEND Prints of Love!
Your invitation file is ready to be easily uploaded to their site by using this unique link: https://printsoflove.com/ref/theunicornllamaco/