The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
Each piece is handmade by me & so is unique.
I will take great care to make sure that your package arrives safely and quickly. If anything is lost or damaged in transit, I will try & replace with something very much like you ordered, as some of my pieces are unique & so can't be 100% replaced exactly.
Please note, I do not accept custom made returns and shall not be able to refund you if you wish to cancel or change your mind. If it is damaged in the post, please provide me with clear photographs of the damage and I shall try and make a new item as close to the original as I can.
CANCELLATION - if you feel you've made a mistake and no longer need it, contact me within 2 days of purchase and send it back to me within 30 days of delivery.
REFUND - I will refund purchase price and the original delivery P&P but you will be responsible for return postage and packing. I will not refund unless the item has been sent back to me. Please note that custom orders cannot be returned nor refunded.
Please get proof of postage for returns, as otherwise I will not refund for items lost in the post when being returned to me.
IF IT'S FAULTY - Tell me and return it within 21 days after receipt of the goods. You will receive a refund to include the cost of return postage - alternatively I will fix the item if you would prefer.
IF IT GETS LOST IN THE POST - I always use Royal Mail Signed for in the UK and Tracked and Signed Worldwide - if there is a delay in reaching you, please don't panic, especially around busy times like Christmas, the postal service tends to be very slow.
Please allow 28 DAYS for delivery at any time to anywhere in the world.
Questions about your order?
Please contact me if you have any problems with your order.