All deliveries ship from the UK (ENGLAND) via Royal Mail. Proof of postage is always obtained, so if you experience any trouble with delivery please contact us asap.

- DELIVERY ADDRESS -

Please check your delivery address!

Your purchase will be dispatched to the delivery address you give to us at checkout. We cannot (are not allowed) to post your parcel to any other address given to us afterwards in a note or email as this is against Etsy & Paypal's Buyer & Seller Protection Policy. If you need your item shipped to another address your initial order will be cancelled & refunded so you may purchase again with the correct address.

- STANDARD DELIVERY -

UK: 1-3 working days after dispatch via 1st class post.

INTERNATIONAL: 5-25 working days after dispatch. Please note - International orders are sent via standard airmail. If you would like me to send your print via a tracked, speedier service then please get in touch for a quote, as this will cost considerably more!

- TRACKED & INSURED DELIVERY -

For larger wedding stationery orders with a high value and weight, parcels will be sent via Special Delivery Next Day (UK delivery), International Sign for (Europe), or Airsure (International). These methods are full insured and tracked. You will be given all tracking information once your item has been shipped.

- EXPRESS INTERNATIONAL SHIPPING -

For items needed in a hurry (when you are outside of the UK), please contact us for a quote. Parcel Force 'Global Express' delivery available (1-3 days) starting from £65.

- LOST OR DAMAGED PARCELS -

It is very rare that a parcel is lost or damaged in transit, but please don't hesitate to get in touch if you fear this is the case. Please allow 14 days (UK) or 31 days (Elsewhere) from the date of dispatch before you contact us to inform us of a lost parcel.

If your purchase has been damaged during delivery, please take as many photographs as possible and contact us so we can either refund or replace your item.

- SIGN FOR DELIVERY -
Some deliveries (such as Special Delivery, Signed For, International Track & Sign and UPS delivery) may require a signature upon delivery. If your parcel is noticeably damaged on arrival please ask the courier to make a note of this on the signature area (of the tracking machine) when you are signing for it. This will ensure making a damage claim goes smoothly. If you have already signed for the parcel and discover your goods to be damaged, please get in touch asap.

If you are located outside the UK please be aware that International orders can take 1-3 weeks (longer during the holidays) to arrive depending on customs. Most orders are shipped the most economical way. If you would like to upgrade to Express mail please convo me for a shipping quote BEFORE you place your order.

- CUSTOMS FEES -

All orders shipped outside the UK may have duty or tax fees that your country might charge you. These are fees that we cannot quote you for and that we will not be held responsible for. Please purchase accordingly and cautiously - be aware that you might have to pay duty or tax fees upon accepting your order. I only charge actual shipping fees. Again we will not be responsible and will not pay your duty or tax fees.

- RETURNED MAIL -
If your order is returned to me for any reason I will not be held responsible and you will be asked to repay the original shipping fees. There are several reasons a package can be returned -- please be very careful to include your proper delivery address, and make sure to arrange redelivery or collect from your local postal depot if a parcel is missed. If the postman tries to contact you or deliver your package and you do not respond or pick it up it will be returned to me and you will have to repay the original shipping fees.

- NOT RECEIVED A TRACKED/SIGNED FOR PARCEL -
If your parcel shows as 'signed for' or 'delivered' but you did not receive it please contact the company responsible for delivery immediately to file a claim. Since I am not the one actually delivering the order I cannot be responsible for lost, stolen, or misplaced packages. I cannot reship or refund these lost, stolen, or misplaced orders if the parcel has been signed for. If you believe someone has fraudulently signed or taken your parcel, please contact your local police asap. I cannot be held responsible for stolen or missing parcels.

DIGITAL PROOFING

Once you have purchased your stationery/custom listing, if you have supplied your wording you will receive your first digital proof within 24-72 business hours (excluding weekends, bank holidays etc.). You must supply your wording by copy & pasting your text into an Etsy message or email stnweddings@gmail.com. Word Doc & excel files also accepted via email. Please don't send scans of hand written text, or an image of your wording. Please allow 24-72 working hours for any digital proof edits etc. Especially during busy periods.

Processing times: please check shop announcement (or your quote) for current processing times.

Rush order upgrade available £20 (3-5 working days processing after approval of digital proof/s). Faster shipping upgrades also available, please ask for quotes.

Please allow 24-72 working hours for digital proofing.

Some of our invitations may require some construction - such as those featuring twine & ribbons which are cut to length and just require you to tie them.

Recycled envelopes may vary in shade slightly, depending on the raw paper material used to create them.

All the card we use is recycled and therefore may contain flecks and sometimes tiny pieces of coloured pencil or pieces of wood. This is due to the nature of the cards creation - being made from waste paper, wood & cardboard.

RECYCLED & ECO-NATURAL CARD
Due to the rough texture, colour & untreated nature of our recycled & Eco-natural cards, print colours may appear faded, darker or lighter than your on-screen digital print proof file. We do send digital mock-ups to show you how the ink colours may appear on these cards. This is not a fault with the print or card, simply a feature of the recycled cards. If in doubt, please order a sample prior to placing an order.

TEXTURED CARD (Hammered & Linen)
Due to the nature of this textured card, which can contain pockets and bumps, ink colours may appear faded, darker or lighter than your on-screen digital print proof file. We do send digital mock-ups to show you how the ink colours may appear on these cards. This is not a fault with the print or card, simply an effect caused by the texture of the card. If in doubt, please order a sample prior to placing an order. If you want a sharper, more precise print, then please select one of our other cards (such as smooth white) available at no extra charge.

MATT WHITE INK
Our special Matt white ink isn't coated with a gloss sealant like traditional laser print. This powder white finish is intentional and used to create a rustic effect. The ink sits on top of the card and may fade if touched/rubbed too much, especially if fingers are warm or moist in anyway. Please do no handle the print too much. If in doubt, please order a sample or choose another ink colour. Only our Matt White ink has these properties.

If outside of England, please check with your local post office for restrictions on envelope sizes before placing your order, especially if ordering mini RSVP cards (70x110mm, 2.75x4.33 inches). No refund can be given once your stationery has been printed and dispatched, so please check before you order.