We are now at Approx. 1-2 weeks processing time. With an additional 3-5 days shipping time. Allow up to 3 weeks for your item to arrive.**Please note: any shipping upgrades affect shipping speed NOT production time. We do not offer rush production at this time.

The shipping label may be printed BEFORE your item ships.
**As such there may NOT be immediate tracking updates available. Please allow up to one week before inquiring about the status of your shipped order.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Yes! We are a 2 person, Husband and Wife team! All items are hand made by us from start to finish.

Please see listing descriptions for Size and Quantities. Every listing has a section with Number of items (in a set) and Approximate Size.

We do not offer rush Processing/Shipping at this time. All orders are processed in the order they come in. With the Exception of Ready to ship items. If you need something in a hurry see our Ready to Ship section!

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RETURNS:
We do accept returns on some items within 7 days of delivery. Less original shipping. Returns must be in original condition, customized pieces that can not be relisted are not eligible for return. Return postage cost is not refundable/reimbursed.
(For damaged/lost packages please see LOST-DAMAGED-DELAYED)


LOST - DAMAGED - DELAYED PACKAGES:
We ship via USPS.
Occasionally USPS Packages are Lost or Delayed, Especially during peak Holiday times. Regularly USPS delivers a Package in 2-3 days for East coast (we are in NJ) and 3-5 Days to the West Coast.

****DELAYS are inevitable during the Holidays. We can not guarantee delivery dates.

-Payment methods: PAYPAL, VISA, Master Card, American Express, DISCOVER card, and Etsy Gift Cards are accepted

DISCOUNTS AND COMBINED SHIPPING:

We offer exclusive discounts, Seasonal Promo codes and Giveaway details on our Mailing list.
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Reclaimed wood is lumber that has been previously used in the construction of a building or structure. Any wood that is recycled from the demolition or disassembly of a structure is reclaimed wood. This consists of all types of wood including common board, which is typically used in construction and consists primarily of softwoods like white pine. Unfortunately, we are not able to guarantee a specific type of wood.

● These candleholders are wood. Faux flame candles are recommended.
● For real flame candles, Please exercise caution when using:
● If smoking occurs, extinguish the candle.
● Do not allow the flame to touch the side of the container.
● Never move your candle while it is burning or still hot.
● Never leave your candle unattended.
● Burn candles indoors, away from drafts, other heat sources, and any flammable objects or materials.