All orders will be dispatched after their processing time. All orders are sent 'Royal Mail second class' / 'International Tracked & Signed' as standard, and you have the option to upgrade your postage at the checkout.
Please note, within the UK, second class is approximately 3-5 working days, first class is approximately 1-2 working days.
These shipping times are on top of the processing times.

If you need an order urgently, please do let me know and i'd be happy to advise the best thing to do :)

If you have not selected a tracked service, unfortunately, I cannot track your item.

I do of course obtain proof of postage for all of my post, and can claim back refunds from Royal Mail for broken / incompletely / lost mail. I will do this for you so that you do not have to deal with Royal Mail. Once RM has refunded me, I would be happy to refund or replace your order. This can take up to 21 working days after a complaint has been filed.

For incomplete mail, please do get in contact and send me a photograph and I can take this up with Royal Mail directly.

For lost mail, again please do get in contact and I'd be happy to help with any inquiries. Please note, cases with Royal Mail will not be considered until any post has not arrived or had an attempted delivery until 10 working days after dispatch. Working Days are Monday-Friday, not including day of dispatch, or any UK Bank Holidays.
During busy times, this may be extended.

Buyers are responsible for any customs charges or import taxes on their shipped items.

For returns, buyers are also responsible for any return postage costs back to me. Please obtain proof of postage and/or tracking, as I cannot refund you until I have the products back at my studio.

If you are returning, please clearly mark 'RETURN' on the package - this will ensure no further customs are to be paid if shipping from overseas.
Any customs or postal charges I have to pay to receive returns will be deducted from your refund.

We also reserve the right to retain a restocking fee of 5% - but I'll probably let you off if you're nice to me! <3

Royal Mail are my chosen delivery service. I think they do an amazing job, and I'm yet to see them dropkick a parcel over my fence.

If you are uncomfortable receiving your order via Royal Mail, please get in touch.