Return Policy

"At Marginelli, our foremost aim is the absolute satisfaction of our valued clientele. We understand that online purchases can occasionally pose challenges, and to ensure a seamless buying experience, we've outlined the key components of our return policy below:

• All returns and exchanges must be initiated within 7 days from the date of receipt, contingent upon items remaining in pristine 'as new' condition, devoid of any traces of wear or damage.

• Please note that returns and exchanges will incur a nominal 15% restocking fee.

• Custom or personalized orders, as these are uniquely tailored to your specifications.
• Variations in color perception, as personalized items are crafted to your specific preferences.
• Items that have incurred damage.

It's important to note that postage costs will be subtracted from refunds unless the item is found to be faulty.

In the unfortunate event of items being lost or delayed, we adhere to the stipulations detailed in the Royal Mail terms and conditions when processing claims.

We are deeply committed to providing you with a delightful shopping experience, and these policies are designed to ensure fairness and transparency in all your interactions with us. Should you have any questions or require further clarification, please do not hesitate to contact our dedicated customer support team."

To facilitate a return or replacement, the product must be in its original, unused, undamaged, and unsoiled condition, with the packaging and labels intact. We cannot accept returns for products that are used, damaged, or arrive with compromised packaging.

At Marginelli, we meticulously inspect every product before shipping to ensure it meets our quality standards. We are unable to accept returns or replacements for products that deviate from what we originally dispatched. Please take care of the product once it's in your possession.

Our products are exclusively designed for dry cleaning. Any issues arising from different cleaning methods are not our responsibility. We strongly recommend using a professional dry cleaning service for our products.

If a third party has altered our product, it cannot be returned or replaced. We are only able to assist with products that remain in their original condition.

Please note that returns or replacements are not permitted after the scheduled wedding or event date has passed.

To facilitate returns or replacements, you must provide a valid receipt or other proof of purchase. Unfortunately, without these documents, we cannot process your request.

If the purchased product's materials, dimensions, or design do not align with your specific wishes or requirements, please get in touch with us. We are committed to ensuring your satisfaction and offer the option to return, replace, or make necessary adjustments to meet your expectations.

Your satisfaction is important to us, and we appreciate your understanding of our return and replacement policies. If you have any questions or concerns, please don't hesitate to contact us. We are here to assist you.