Dispatch Times for In-Stock Products:
Orders consisting only of 'in-stock' products will usually be processed and dispatched within 3 to 10 business days (Mon-Fri, excluding weekends and bank holidays).

Delivery and Postage:
All orders will be sent by Royal Mail.

Shipping prices based on geographic location are detailed under the 'delivery' heading on each product page.

I am registered on the LUCID Packaging Register under the registration number DE5665899446524 therefore can ship to Germany.

Unfortunately, I am unable to ship goods to France, Greece, Lithuania, Poland and Slovakia.


Fenner Benedict can accept no liability for the delay of orders due to circumstances beyond my control including the delay of supplies or materials delivery to myself or delays as a result of postage / courier delays.

Orders may be split into two or more parcels on occasion.

Claims for lost parcels can only be made after the time specified in the terms of the courier or postal service used to send the parcel. A parcel cannot be considered 'lost' until the courier or postal service has processed the claim for the same and as such refunds will only be given for lost parcels following the completion of a compensation claim with the courier or postal service. Fenner Benedict cannot be held liable for any consequential loss resulting from delayed or lost parcels.

In the unlikely event of a lost or damaged parcel, Fenner Benedict and the courier / postal service must be informed immediately. In the case of a damaged parcel, photographic evidence will be requested to assist with compensation claims - this will be needed before any claim process can commence.


Information on Import Duty (Applicable to orders from outside the United Kingdom):

Please note that all shipments outside of the UK as well as those sent to the Channel Islands may be subject to Import Duty / TAX / VAT which are applied once a shipment reaches your country.

I have no control over these charges and am unable to predict what they may be. These charges are the sole responsibility of the customer as the importer and under no circumstances will Fenner Benedict be responsible for the payment of these charges. Customs clearance charges and handling fees must be paid for by the importer of the goods.

I am not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.

When ordering from Fenner Benedict outside of the UK, you agree to pay any Import Duty / Tax / VAT and handling fees which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT and handling fees imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product(s) and any Import Duty / Tax / VAT or penalty imposed by your government.

In addition, items sent overseas may be subject to random checks which may cause associated delays and additional charges. Fenner Benedict is not responsible for any delays or charges imposed by your countries government or other agencies.

For further information on the above policies please refer to my full Terms of Service: https://www.fennerbenedict.co.uk/policies/terms-of-service