All jewellery items can be cleaned with a soft dry cloth.
Care should also be taken to avoid spraying you items with perfume as this may tarnish the finish of the metal and or gems.
A good rule of thumb is in the evening you jewellery should be the first thing off and in the morning the last thing on.

All of my items are gift boxed and tied with a ribbon unless otherwise stated in the description.

If a different size / length is required please message me and I will do my best to comply.
Once approved by the purchaser customer orders are non returnable unless faulty.

Made to order items

Made to order items are none returnable unless faulty. If the wrong size is ordered then a re-sizing fee may be charged please contact me for costs.

Yes if the seal on the bag is not removed or damaged. If the seal is removed or damage then unfortunately earrings for pieced ears can not be returned, unless damaged, due to health/hygiene reasons.

I am more than happy to accept returns as long as you contact me within 14 days of receipt and the item is returned undamaged within 30 days of receipt. If you would like to exchange your item this can be done within 21 days of receipt. Please note that the buyer is responsible for postage when returning the item. The only exception to this is in the case of earrings for pierced ears which can not be returned if the seal on the packaging has been broken.

Please contact me straight away if your item arrives damaged indicating which of the following you require:

1. Return the item for a full refund
2. Return the item for a repair
3. Exchange the item for a different product

In the event that your purchase is damaged on arrival you can request a replacement or a refund. All postage will be refunded to the purchaser should they wish an exchange a repair or a refund.

The item should be returned within 14 days of receipt.

Polish your item with a soft dry cloth after wear. Never spray perfume on your jewellery as this will tarnish the finish. Never swim or bath in your jewellery. Always store your gold vermeil jewellery in a sealed bag to prevent tarnishing.

Items that have been deliver to you free of charge and are then subsequently returned for a refund because you have changed your mind will have the post deducted at the following rate:

£2.85UK
£9.50 rest of the world

This does not apply if you are asking for a different size or the item is faulty.