I offer a 1 hour 'cooling off period' before starting work on your items, so you may cancel within 1 hour of placing your order.

Due to the custom-made nature of BeeFoxTree’s designs I am unable to accept cancellations after that hour.

If you have any queries please don't hesitate to contact me before placing your order.

If buying custom items of clothing please check all measurements in the listing to choose the correct size before ordering. If the item supplied is the wrong size it may be possible to exchange the item.

Please contact the seller BeeFoxTree via Conversations.

Due to the nature of digital content, including artwork and typography e.g. custom pet portraits, these items cannot be returned, refunded or exchanged.

BeeFoxTree retains the copyright to all BeeFoxTree designs and illustrations.

BeeFoxTree (Danielle Sharp) retains the copyright to all BeeFoxTree designs and illustrations.

Commissioned illustrations, including Custom Pet Portraits are supplied to the buyer under licence to use the product for personal use only.

The designs / illustrations may not be reproduced, resold in part or in whole, be uploaded to the internet, distributed, or be used for any commercial means, without prior agreement.

Most items are ready to ship in 3-5 working days but the delivery time will depend on the country of manufacture (UK or USA depending on the item, see individual listings) and the country of delivery.

Custom illustrations, including custom pet portraits, may take up to 3 weeks due to the nature of the design process. See individual listings for specific shipping times.

Absolutely! I love creating custom orders and all my illustrations can be applied to all of my products. Please send me a message with a photograph of your pet for a free, no obligation quote.

Please note that the quote will vary depending on the level of detail required to create your custom order - For example drawing a pet tiger (!) with all of it's unique markings would be far more detailed and time consuming than drawing a cat with no markings!

Please note, due to their nature custom orders are not eligible for cancelation, refunds or exchanges.

Most of my items are offered with the choice of 5 signature BeeFoxTree colours, however, if you would prefer a different colour to match your own accessories or décor please contact me PRIOR TO PLACING YOUR ORDER and include a colour swatch for me to work from. I will send you a no obligation proof and details of how to place the order through the Etsy shop.

Please note that it will not be possible to create an exact match due to slight variations in monitor settings and the paint / printing process.

Please note, due to their nature custom orders are not eligible for cancelation, refunds or exchanges.

Please read the shop policies for Returns, Cancellations and Exchanges.

If a return is agreed, BeeFoxTree will refund the original payment, including the original postage, on receipt of the returned item.

The refund will be issued to the original payment method as soon as possible (within 14 days) of the seller receiving the returned item. Please note your bank may have their own timeframes for processing refunds on top of the refund process.

The buyer is responsible for paying return shipping costs.

This right does not extend to custom-made products or digital content, including artwork, e.g. custom pet portraits, custom background colours.