Custom Engraving

We include a two part recycled plastic box that includes our logo. The inside is high quality white foam to protect the bottom of your jewellery, with specialised jewellery wadding to protect the top. This box will be placed inside a recycled blue bag alongside a care card for your jewellery and a polishing cloth if appropriate.

All pendants will arrive on an 18" chain matching the colour and metal of the pendant bail. These chains can be upgraded to any chain in our collection, so please do not hesitate to contact us if you would prefer a different length, metal or style ad we will be happy to swap this for you. Costs of chain upgrades will vary between chain lengths, metals and styles.

𝙍𝙞𝙣𝙜𝙨: For wider rings 7mm+, ensure that you measure close to the joint as this is the widest part of your finger and may differ from your standard size. We always recommend getting sized by a jeweller for large width rings. Visit our blog post for ring sizing conversions and our recommended tips at: https://songsofinkandsteel.co.uk/pages/ring-sizing

𝘽𝙧𝙖𝙘𝙚𝙡𝙚𝙩𝙨: The "average" adult female wrist size is 60mm+ in diameter. The "average" adult male wrist size is 65mm+.

If there is any transit damage to the goods, shortages or incorrect goods, it is your responsibility to let me know within 3 days of receipt. (All goods are sent using a tracked service, so if someone is signing for the goods on your behalf, please remember that this policy will still apply).

Any faulty/damaged items must be reported including photographic evidence and either a full refund or an exchange will be provided upon return. I do not and can not accept any responsibility for items not received by me so please always use a tracked service to return.

Of course! The processing speed is the time it takes for us to make, engrave, polish and package your piece and the shipping speed is how fast you would like the postal service to deliver it.

So, for example, two people buy the same item on the same day. The item has a processing time of 5 business days. Person 1 chooses standard postage. Person 2 chooses next day delivery. Their items will be taken to the post office on the same day (as the items have the same processing speed and therefore take the same amount of time to make) but person 1's item is posted using standard postage, while person 2 gets theirs posted next day delivery.

If available - you can purchase our "priority processing" which ships the same working day where possible.

We are always happy to replace any jewellery that has a manufacturing fault. We are unfortunately not able to replace any jewellery that has been accidentally damaged or any damaged through fair wear and tear.

Fair wear and tear is not a fault and you have no right to return, refund or exchange if a problem arises because of failure to follow any care instructions you were given on purchase as this will fall under misuse. Please do not assume that because other items of jewellery that you may own tolerate a level of wear and tear that all items can be treated the same.

In the UK it is illegal to sell or describe any item as sterling silver, solid gold (any carat), platinum or palladium if they are over the required weight threshold unless it is hallmarked by the Assay Office.

The hallmark of a UK Assay Office is your guarantee that an item (in all its parts) is of the standard of fineness indicated by the hallmark struck on that item.

The hallmark comprises of three parts - a sponsors mark (who sent the piece for hallmarking), a fineness mark which tells you the precious metal content and the assay office mark of the office that tested and hallmarked the piece.

For more information and our dealers notice, please visit: https://www.songsofinkandsteel.com/post/1011038930486

We aim to make and dispatch all standard orders where possible within 5 working days. These can be identified on the checkout upgrades as "Standard Processing".

Sometimes, when we are awaiting cast accents, certain types of wire, faceplates and some of our less common gemstones we need to extend the time needed to make and dispatch your piece to 3-5 weeks before dispatch. These can be identified on the checkout upgrades as "Pre-Order Processing".

For complex pieces that require casting, the less common gemstones, and certain types of locket hinges we need to extend the time needed to make and dispatch your piece to 8-10 weeks before dispatch. These can be identified on the checkout upgrades as "Back Order Processing".

We try to have all of the items that we have available to purchase on the website in stock but as we hand-make our items, occasionally things do go wrong and we go out of stock as supplies may not be available. If this happens we will offer a refund, an alternative or give you a date as to when we estimate they will be back in stock. It will be your choice which to go for.

We use a rotary engraver for the majority of our pieces. This type of engraver utilises a motorised spindle and a cutting tool (bit) that rotates with the spindle, removing areas of the metal by cutting them away with a sharp point. Because it removes the metal in the shape of your engraved message, your jewellery will not have a flat surface after engraving. The result of this is long lasting jewellery that you can treasure that will not wear away.

We always use open jump rings to attach to our bracelets. Once you are happy with the positioning, we recommend tightening these into their position. This can easily be done with no tools, but for a tighter and more secure fit we do recommend pliers.