SILVER HEART WEDDING STATIONERY (DesignsBySilverHeart) TERMS AND CONDITIONS:
Please read carefully as any order from a customer for stationery from Silver Heart Wedding Stationery (DesignsBySilverHeart), is deemed to constitute acceptance of the following terms and conditions. We reserve the right to update our Terms and Conditions and content without any prior notice.
Intellectual Property Rights All of our wedding stationery, artwork and designs are the copyright of Silver Heart Wedding Stationery (DesignsBySilverHeart). Ownership of, and all rights created in relation to the contents of this website vest in us absolutely unless otherwise indicated. You (the customer), must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our website except where expressly invited to do so or indicated on our website.
Permissions You are responsible for ensuring that you have permission to use any material you ask us to include in your wedding stationery (i.e. poems, hymns and readings to be included in an Order of Service) and in particular, you indemnify Silver Heart Wedding Stationery (DesignsBySilverHeart) against any action brought against it for breach of a third party's copyright.
Samples Existing designs:
We supply samples at the list price as seen. If you order from the range of a sample you have ordered then the cost of that sample will be deducted from the invoice for your order.
Bespoke designs
If you contact us and commission a bespoke design; after an initial meeting or discussion with you (the client), we will supply a sample of the design in PDF format to make sure that the colour and design meet your requirements. There will be a design fee for creating bespoke designs which will be dependent on the time it takes to create them.
Handmade items
Silver Heart Wedding Stationery (DesignsBySilverHeart) cannot accept responsibility for colour and texture variations which occasionally occur within a product. Although every effort is made to reproduce colours accurately, due to digital imagery some colours shown on the website may not be exact representations of the actual colours used.
Those products that are handmade may differ slightly from product to product, this is not deemed a fault. Customers are also advised that due to the products being hand finished, there may be slight variations amongst individual items within an order, again this will not be deemed as faulty.
All products are finished to a high standard but due to their delicate embellishment, should be handled with care by the customer.
Silver Heart Wedding Stationery (DesignsBySilverHeart) reserves the right to substitute a design element with an alternative (being of the same or better quality), should an item within our designs become discontinued or unavailable. If a suitable replacement cannot be found, we will contact the customer to discuss other options.
If a client orders wedding stationery in stages, then we cannot guarantee continuity in design including the colour shades of products used. Silver Heart Wedding Stationery (DesignsBySilverHeart) cannot be held responsible for the natural ageing of products.
Placing an order and payment
Work on orders for stationery not paid for through Etsy, cannot commence without a £50 deposit. You will then be given the date that production will begin. Once an order has been placed, we will advise you of a commencement date for each part of your order. We will also advise you by telephone or email when we will require additional information to complete your order and what this information is. These dates must be strictly adhered to as I must respect the dates scheduled for my other customers. Failure to meet these deadlines may result in your order being pushed back several weeks.
If you wish to order your stationery in stages, each stage of the order will be invoiced separately and full payment will be expected before work on the next stage commences.
No order submitted by you shall be deemed to be accepted by us unless and until we confirm acceptance of your order by e-mail or by telephone.
Goods and services purchased from this website are intended for your use only and you warrant that any goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the services.
On completion of your order the balance of your invoice must be paid before your goods are despatched. Payment can be in cash sterling, personal cheque or bank transfer.
Bespoke Services
Silver Heart Wedding Stationery (DesignsBySilverHeart) owns the rights to any bespoke design created for you, and has the right to reproduce and add it to our standard range at any time. Silver Heart Wedding Stationery also reserves the right to use photographic images of your bespoke stationery design on our website, and use it in any form of advertising and promotional material.
Proofs and approval
Pdf proofs are provided by email unless you specifically request otherwise. Postage may incur a fee.
We take great care in producing your proofs, but as our customer, you are solely responsible for the accuracy of the copy supplied to us and to thoroughly check the wording of the proofs. Please note that we will print the exact wording supplied to us by you. You (the customer) must make sure that you are entirely happy with the proof before you confirm and accept it with Silver Heart Wedding Stationery (DesignsBySilverHeart).
All proofs must be signed dated and returned or confirmed by email. We will not be held responsible for any mistakes on stationery identified after the proofs have been approved. Work WILL NOT commence until proofs have been approved. Any delay in the customer failing to respond to proofing items within the specified time scale could result in a delay in your order being completed or your order being cancelled if there is not sufficient diary capacity to complete your order before your wedding date.
Limitation of Liability
Great care has been taken to ensure that the information available on our shop is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the shop will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the shop and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
We disclaim any and all liability to you for the supply of the goods to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant goods or services.
We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Etsy shop.
We shall not be held liable for any failure or delay in performing services or delivering goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.
The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the website or for any products or services purchased from us.
We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
Health and Safety
Please be aware that due to small parts, our designs are not suitable for small children and are not a toy. Please keep out of reach of children under the age of 5.
Data Protection Silver Heart Wedding Stationery Limitation of Liability Great care has been taken to ensure that the information available on this website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
We disclaim any and all liability to you for the supply of the goods to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant goods or services.
We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our website.
We shall not be held liable for any failure or delay in performing services or delivering goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.
The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the website or for any products or services purchased from us.
We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
Linked Sites There may be at any one time a number of links on our website to third party websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party websites or the services or goods that they may provide to you
Health and Safety Please be aware that due to small parts, our designs are not suitable for small children and are not a toy. Please keep out of reach of children under the age of 5.
Data Protection Silver Heart Wedding StationeryLimitation of Liability Great care has been taken to ensure that the information available on this website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
We disclaim any and all liability to you for the supply of the goods to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant goods or services.
We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our website.
We shall not be held liable for any failure or delay in performing services or delivering goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.
The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the website or for any products or services purchased from us.
We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
Linked Sites There may be at any one time a number of links on our website to third party websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party websites or the services or goods that they may provide to you
Health and Safety Please be aware that due to small parts, our designs are not suitable for small children and are not a toy. Please keep out of reach of children under the age of 5.
Data Protection
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