Since our items are made-to-order, all sales are final!

If your package is returned to us due to any reason (for example, an incorrect address), then you must pay to have it reshipped to the correct location.

Yes! We do ship internationally!

Send us an email at magiccastle.contact@gmail.com and we will make sure that your order is shipped correctly.

Yes. The pocket tees are more for design and not for utility. We are a machine embroidery company, so that is the only way for us to embroider a pocket.

It is always a good idea to look at the description of our items while perusing our shop. We will always list what brand the tee, quarter zip, or sweatshirt is, and we will specify the color just in case the photo is showing up a little different. We have learned that it is so hard to capture the correct color pigments of our apparel in our listing photos, but we try our very best! Also, please note that as some of our items are pigment dyed, they may fade slightly after washing them.

When your order is in the hands of the post office, then it is no longer our responsibility if it gets delivered to the wrong location, or if it says "delivered" but is not. We can not replace items that are shown as delivered by the postal carrier.

Yes! We can refund your order for whatever reason only within the first 24 hours since purchase. If you ask us for a refund after your item has been shipped, then we will be unable to issue a refund.

We receive tons of messages about brand rep, social media manager etc. type of positions. We also tend to stay away from large brand rep searches because they can be super chaotic. For the time being, our brand rep positions are set, and we do not have any availability. Thank you for expressing interest in our company!

Our flash sales occur any time we are looking to mark down extra inventory or sell slightly imperfect items. We typically announce these sales on our Instagram account. Sometimes the sales are a surprise too! The items in these sales can be anything ranging from pre-made one of a kind items or slightly imperfect items. Please note that all slightly imperfect pieces will be marked down accordingly. All other important details regarding flash sales will be explained on our Instagram before the sale starts.