"Ordered fhis synth fully assembled because I have no DIY experience. When it arrived the outer piece of the input was broken off, rendering it unusable.
I was disappointed at first but I contacted the seller about the issue and he was extremely helpful. It didnt make sense financially to ship my Arcane from the US back to Spain so that he could repair and return it. So instead he just sent a second fully-assembled Arcane to me that was just missing a couple of chips which he obviously didn't have many of to go around (blue Arduino and Yamaha chips) and then remained available for contact and walked me through removing the two chips from the first one and putting them onto the new one, which turned out to be a very simple process. The new Arcane is working perfectly now and is an awesome little machine.
10/10 customer service"
ARCANE A Generative Chiptune FM Drum Synth Fully Assembled