AHeartlyCraft

Personalised Gifts for Family, Celebration & Fun

London, England | 3782 Sales

AHeartlyCraft

Personalised Gifts for Family, Celebration & Fun

London, England 3782 Sales On Etsy since 2014

5 out of 5 stars (659)

Announcement   Welcome to my store, I hope that you find an item that you wish to purchase. If not just message me and i will see if I can help.

Please take note that I am based in the UK when placing your order as it may take longer for your item to get to you via the postal service "delivery is typically 10 working days from the day I ship, however over the Christmas Period, the timescale is not guaranteed and can take a lot longer, I would love to but unfortunately I cannot control the postal service

I love making the Birthday Badges and Personalised Capital Letters, but its hard to stock up on ready made items. If you don't see a name that you need please message me and I will make one up for you

Announcement

Last updated on 29 Dec, 2018

Welcome to my store, I hope that you find an item that you wish to purchase. If not just message me and i will see if I can help.

Please take note that I am based in the UK when placing your order as it may take longer for your item to get to you via the postal service "delivery is typically 10 working days from the day I ship, however over the Christmas Period, the timescale is not guaranteed and can take a lot longer, I would love to but unfortunately I cannot control the postal service

I love making the Birthday Badges and Personalised Capital Letters, but its hard to stock up on ready made items. If you don't see a name that you need please message me and I will make one up for you

Jean adams

Contact shop owner

Jean adams

View all 762 items

Reviews

Average item review
5 out of 5 stars
(659)
View all 659 reviews

Updates

It's been an Itsy Spider morning while sitting in the sun cutting these out.
Now available to purchase instore
I love making these cute Bat Planner Band Bookmarks.
Order yours today at A HeartlyCraft.
#bat #planner #plannergirl #plannerlover #giftidea #partygift #smallbiz
View all 48 updates

About

I love making Cute Items

I begun handcrafting items by hand and then moved onto a sewing machine. My Mum, Nanny Heartly, also helped with the store as she was a tailoress by trade and made the most beautiful clothing that we used to sell.

Nanny Heartly passed away four years ago now, and my store changed direction towards birthday badges and personalised gifts.

In fact I just love making anything cute

Shop members

  • sine adams

    Owner

    I am a Full Time Mummy and a Nanny to four too, I enjoy making items for friends and family and creating new items all the time

Shop policies

Last updated on 29 December, 2017
Welcome to my store, I love creating cuteness just for you so please have a look round and maybe favourite a few items that you love

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Send items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
I want all my customers to be completely satisfied with their purchase.

Returns are accepted with 14 days of purchase, but I can only refund the price of the goods and not the postage I paid to send it to you. Customers are responsible for the return postage.

Please read the full item description and not just the item title to avoid any possible misunderstandings.

Refunds and Exchanges: Customer satisfaction is important to me. If you are not happy with your item please email me before sending it back.

The item needs to be in unused and resalable condition.

I can not refund on personalised items, unless these items are damaged or an error has been made on my part.
Payment
All types of payments are accepted in my store.

Once payment has cleared your order will go into my "ship by" date file.

If I have your items in stock they will be shipped asap

Personalised Items will be designed the next working day and will be made up as soon as I am able to but will always be shipped by your "shipping date"

Cancellations are to be requested within 24hrs of purchase
Shipping
INTERNATIONAL UPGRADE SHIPPING: Please message me before placing an order if you would like to upgrade to an International Courier Service so that I can find out the costings for you.

Each of my made to order items will be dispatched within the scheduled to ship by date. If you do have a specific request please contact me before your order is placed.

For standard items that are in stock, they will be dispatched within 1-4 days after payment has cleared. All details will be added to item description.

For postage within the UK I post all items 2nd class recorded. If you would like a different postage option please contact me before making your purchase . I always obtain proof of purchase.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply when purchasing outside of their own country. I'm also not responsible for delays due to customs within your own country.
Additional policies and FAQs
For personalised custom orders please provide all information requested. As soon as the item is made I will notify you and email a photo of the finished product if you have requested me to do so.
Privacy
Due to the new GDPR legislation which comes into effect on 25th May, i have made some amendments to my privacy policy. These will be added to my terms and conditions - here is a brief summary.

New Privacy Policy
A Heartly Craft will only collect basic personal data about you.
This will include your name, email address and postal details.
This is because i need some personal data to be able to process your order.
We will not use your information for any purpose other than discussing and completing your order with you.

I will need to keep copies of your order for a minimum of 6 years for HMRC purposes. Your information will never be sold or given to any third parties (apart from PayPal and courier services). Messages and emails discussing your order will be kept for a maximum of 6 months on an encrypted server, to ensure your privacy and so i have all information to hand in case of a problem with your order. After this time all messages will be deleted.
If you have any concerns or queries about how i store or handle your data please don't hesitate to get in touch.