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Note from shop owner As many of you may know, the EU has decided that sellers of downloadable content must now account for VAT in buyers' countries rather than the seller's country. That isn't a problem but I must keep two non-conflicting records to show where my customers are based - and I must keep those records for 10 years. Unfortunately, Etsy isn't set up to provide me with this information. They have promised a solution in the next couple of weeks, so hopefully I'll be back soon.

Note from shop owner

Last updated on 02 Jan, 2015

As many of you may know, the EU has decided that sellers of downloadable content must now account for VAT in buyers' countries rather than the seller's country. That isn't a problem but I must keep two non-conflicting records to show where my customers are based - and I must keep those records for 10 years. Unfortunately, Etsy isn't set up to provide me with this information. They have promised a solution in the next couple of weeks, so hopefully I'll be back soon.

Louise Birkett

Contact shop owner

Louise Birkett

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About

Because there's always room for more cross stitch designs

It's a long story but after spending years adapting other people's designs to suit myself I started designing my own. People in Facebook cross stitch groups said they liked them. I discovered I could sell them as downloadable PDFs on Etsy, so I set up the shop.

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Shop members

  • Louise Birkett

    Owner

Shop policies

Last updated on 01 July, 2014
Hello! Welcome to ALB Cross Stitch. Every pattern I sell has been designed or converted from someone's artwork by me. I also stitch up all the models so the photos are of genuine models and are not computer-generated artwork.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't offer refunds on downloadable PDFs because the items cannot be returned to me. To try and make this fair for everyone, I keep my prices as low as possible. But if you do have problems, please email me (the address should be on your receipt).
Payment
Taxes are included in the price. As it's delivery by download there are no shipping costs.

The new EU distance selling regulations provide for a 14-day cancellation period but this only applies if you don't hit the download button. Once you do, you cannot cancel the transaction.
Additional policies and FAQs
I'm not terribly technical but if you have a problem, email me (the address should be on your receipt) and I'll do my best to help!