
Announcement
Delivery is included on all items with Royal Mail International tracked/signed or Royal Mail Special Delivery (UK).
We are Professional Jewellers and our mission for the past 35 years has been to supply great quality and wearable Antique, Period, Vintage and Handmade Jewellery, with unbeatable customer service. Our expertise is bolstered by one of our team being a second generation Goldsmith with over 40 years of experience. We love to chat so message us with your enquiries or just to say Hi!
Please read our policies and FAQ’s before purchasing.
Items
All Items
Reviews
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frauke on 09 Mar, 2023
5 out of 5 starsHooray! it took more than 3 months to arrive in canada due to the strike and then the cyber attack! the seller was amazing an d kept checking with Royal mail and updated me. so kind of her!! thanks a million. the pendant is much prettier than I hoped! sooo sparkly , and nice size. very unique. it was worth the wait! Talk soon again....
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Cynthia on 25 Feb, 2023
5 out of 5 starsI absolutely love this arrow brooch. It is exactly as shown in the photos and video and is top notch quality. Fenella was excellent with her communication with me and always responded to my questions and concerns in a timely manner. I highly recommend Fenella and her Aurum Fine Jewellery shop! Thanks, Fenella!
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Shadd on 23 Feb, 2023
5 out of 5 starsThe piece is exactly what I was expecting. It looked just as it did in the pictures. I would purchase from this shop again. Awesome item! I just wished the gold marking was more legible.
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jnakar73 on 28 Jan, 2023
5 out of 5 starsBeautiful item (looks much more exquisite in person !). Appreciate the updates and communication from Seller. Overall wonderful shopping experience despite some postal delays out of the Sellers control.
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jillcut on 12 Jan, 2023
5 out of 5 starsBeautiful earrings. The pictures gave me an idea of the size—bright and big enough without being vulgar. I expect to wear them often; comfortable in the ear. The longer ear wires mean that I won’t have to wear stoppers; they are secure in themselves. A rare treat from a distant era…
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Suzanne on 27 Dec, 2022
5 out of 5 starsGreat acorn charm! Well-packed and promptly delivered. Love it. Thank you!
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jardinmaman on 16 Dec, 2022
5 out of 5 starsFabulous antique pendant from a wonderful Etsy seller. Highly recommend this shop! Shipping was hard to track from England to US, but all’s well that ends well.
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Penny on 11 Dec, 2022
5 out of 5 starsI am so pleased with this little pendant. Just enough sparkle and I love the history that comes with it's age, and wondering who else wore it & where. Now I just need to find a chain that does it justice. Thank you so much.
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Anna on 09 Dec, 2022
5 out of 5 starsBeautiful piece. Fantastic personal service by Fenella in every aspect from the initial sale to follow up on delivery. I was contacted on each step, which made buying from the other side of the world a seamless process. I would highly recommend this store
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Orlen on 07 Dec, 2022
5 out of 5 starsThis locking heart is delightful and so dainty. It is a little smaller than I anticipated but I like that it is a little smaller. It layers well with this tiny cameo I have.
About AURUMfinejewellery
For over 34 years we have been selling beautiful and affordable antique, vintage and handmade pieces of fine jewellery.
Shop members
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Fenella
Owner, Curator, Photographer
My passion for jewellery developed with my love for a certain Goldsmith!
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Cees
Owner, Goldsmith, Designer
Cees is a second generation Goldsmith who trained in The Netherlands and worked for prestigious West End Jewellers before setting up his own business.
Production partners
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Wholesaler
London, England
Supplies items to finish my designs
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Wholesaler
London, England
Supply blanks for customising
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Caster
London, England
Caster of precious metals
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Setter
London, England
Sets stones
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Caster
Birmingham, England
Casts our model in precious metal
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
UK
Contact us within 14 days of receipt to tell us you are returning the UNWORN goods and then return the goods within 30 days from receipt. WE WILL PROVIDE YOU WITH THE ADDRESS FOR RETURNS. You are responsible for return shipping costs. Return your item via a tracked, insured and signed for service.
Labels attached to the goods must not have been tampered with or removed or we will charge 20% wearing fee, assuming the goods have been used. Your Statutory Rights are not affected.
Refunds are given on the same day as receipt.
We will give a partial refund for any items which are not returned in the condition they were sent in. If items are lost in transit YOU would need to make a compensation claim from the Postal Authority/Courier you used.
EU and Non EU Countries
Contact us via Etsy messages within 14 days of receipt and return the UNWORN goods within 30 days of receipt for a refund. WE WILL PROVIDE YOU WITH THE ADDRESS FOR RETURNS. You are responsible for return shipping costs (Statutory Rights may exempt this). Please return your item via a tracked, insured and signed for service. Mark the envelope 'UK RETURN'. Any import duties or taxes will be deducted from the refund.
If a Label attached to the goods has been tampered with or removed we may charge a 20% wearing fee, assuming the goods have been used. Your Statutory Rights are not affected.
Items must be returned in the same condition they were shipped to to be
eligible for a full refund.
Refunds are issued on the day of receipt.
Care instructions
Antique jewellery needs special care and should not be placed in jewellery cleaning solutions etc. Some jewellery is not suitable to wear if it might get wet and in some cases perfumes and hair sprays should be applied before putting on your jewellery. In most cases jewellery should not be worn for sport etc. Keep antique pieces in their box when not being worn. If you need specific advise for your piece please message or email us.
Your antique jewellery or item will have a patina. This is the effect of time and environment on the surface of the silver or gold. Antique patina gives your piece a special aura. Over cleaning can change the patina to make the item look more modern and in some cases, reduce it’s value.
Damage caused during delivery
We carefully pack your item in a strong box in a padded envelope. Please open and inspect your item as soon as possible after receipt. If your item arrives damaged you must inform us within 24 hours of receipt. Please photograph and keep the damaged packaging as this will assist us in claiming from the carrier.
Seller details
is considered a professional seller (known as a trader) in the EU. What's this?