AiguilleAnglaise

In the event of a faulty product or an error in dealing with your order, we will replace the item or refund you in full, on return of the goods, including the cost of return. Refunds will be made within 14 days on receiving the returned goods.

Your right to return goods is protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. You have a right to cancel your order within 14 days after the day of receipt. Goods must be returned to us, at your cost, in their original condition and packaging for exchange or refund. We will refund your money within 14 days of receipt of order. Article 10 Directive Europeenne ecommerce
Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier. We recommend that you obtain proof of purchase, as we cannot be held responsible for goods lost in transit.

Your statutory rights as a consumer are not affected.

We accept credit and debit card payments by using Etsy secure payment systems. If you are shopping from outside the EU, place your order and Etsy will convert the transaction into your own currency.
You can also pay us in Euro's or GBP's by Bank Transfer (please ask for details). Your goods will be held aside for you until your payment arrives.

We list only in-stock items in our shop. We post items by Royal Mail (UK) or French Standard International mail. We always obtain proof of posting and cannot be held responsible for delayed items or the rare occasions of items lost in the post. Please contact us for price details of a tracked and signed for service if you would prefer. Orders are dispatched every working day and normally goods are sent within 24/48 hours of your payment arriving. Orders for delivery within England should arrive within 2-3 working days; to other EU countries 5-7 working days and elsewhere 7-10 working days.
NOTE: For your safety international packages are sometimes checked by Customs and Security Staff on departure from England or France and arrival in your country. This can sometimes delay the delivery of your order. You are also responsible for any import taxes applicable within your country.

• Are shipping upgrades available? We post items by UK first class standard mail and always obtain proof of posting. If you would prefer a tracked and signed for service please ask us for a revised postage price.

• If I order several items is there a discount on postage? If you wish to order several items, please contact us first so that we can recalculate the shipping costs of sending the items in one package.