Announcement Hello and welcome to our happy little shop. We are Indie and we lovingly create beautiful bespoke gifts especially for you. Please do not hesitate to contact us if you need any help personalising any of our products, we are happy to help you wherever we can. Thank you for shopping with us - Indie team :-)
Hello and welcome to our happy little shop. We are Indie and we lovingly create beautiful bespoke gifts especially for you. Please do not hesitate to contact us if you need any help personalising any of our products, we are happy to help you wherever we can. Thank you for shopping with us - Indie team :-)
Personalised Ceramic Mug & Coaster - Age and Name 18th 21st 50th 60th 70th 80th 90th 100th Birthday Gift
Personalised Wedding Pocket Compact Mirror, Bridesmaid Mirror, Bridesmaid Gifts, Bridesmaid Gift Mirror
Kayleigh Louise on 24 Sep, 20225 out of 5 stars
Absolutely beautiful mug and coaster set, very quick delivery, especially as it’s all personalised
Karen on 20 Sep, 20225 out of 5 stars
Great quality, just as advertised in picture..nicely wrapped and delivered promptly.
Rachel Hill on 19 Sep, 20225 out of 5 stars
Fantastic thank you very much.
Vicky on 19 Sep, 20225 out of 5 stars
Beautiful mug. Fast response when asking a question and fast delivery. Thank you 😊
Alexina on 18 Sep, 20225 out of 5 stars
The item was lovely, very good quality and arrived in good time. Really pleased with it!
Hello & welcome! Indie is a small design studio based in Kent, England
We are Alison & Tim & we create beautifully designed prints, stationery & giftware by collaborating illustration & typography. All of our bespoke products are printed by us in house, adding that personal touch makes our small business truly independent.
Artist, Illustrator & Printer
Customs and import taxes
Returns & exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
Please do not hesitate to message us with your queries. Messages on your order are not seen till we get to your order, so please contact us with queries via the messaging system. Our shop hours are 9-5 Monday to Friday. We aim to respond within 24 hours in this time frame but due to the high volume of messages we receive please allow us a reasonable amount of time to respond.
When will my order ship?
- Click on your Etsy profile picture.
- Select 'Purchases and Reviews'
- Find your order from WithLoveIndie, then click "View Receipt"
- Scroll Down To 'Shipping Details'
- You will then see when your order is due to ship.
How long will my parcel take to be delivered once despatched?
With the exception of cards, we use Royal Mail Tracked 48 postage as standard within the UK. Cards are sent 1st Class.
For international orders we use Royal Mail international tracked as standard.
Delivery ESTIMATES are given by Royal Mail, so please be aware that these are subject to change - due to holiday rushes, custom checks & bank holidays. Delays due to COVID 19 are unavoidable and out of our control.
UK Delivery = 2-5 Working Days
EU Delivery = 3-10 Working Days
Rest of the World = 7-28 Working Days
Please note that this does not take into account if items are stopped by customs.
Wheres my parcel?
It is rare that items become lost within the postal service. Please understand that once orders are dispatched, they are in the hands of Royal Mail and we have no control over the handling of your items.
All items except greetings cards are sent tracked. Your tracking number is on your despatch notification.
Sometimes there can be a simple delay with the postal service that affects your order.
Delays due to COVID 19 are unavoidable and out of our control.
To distinguish, we classify your item as lost after so many days:
UK = 10 working days
EU = 18 working days
Rest of the World = 28 working days
If items have been lost/misplaced by Royal Mail delivery service, please contact us to discuss refund/resend and the time scales to do so.
Undelivered / Returned Items
All of our items ( Excluding greeting cards ) are sent out tracked and signed for. The tracking number can be easily located within the dispatch email that is sent to your registered Etsy email address.
Please check and ensure you have given the correct postal address. This can be found on your confirmation email. If it is incorrect please advise us immediately. If your item is sent to the incorrect address and is returned to us we will require that the shipping cost to resend is paid for by yourself. We will also require the shipping to be repaid if the item is returned to us due to the buyer having failed to collect or reschedule a suitable redelivery.
My parcel hasn't arrived.
If your parcel hasn't arrived please contact us ASAP and we will contact Royal Mail for you, if we are entitled to make a claim we will replace the item for you imediately. Royal Mail only accept claims within 80 calendar days from postage, so contact with us has to be within this time frame.