IndieWhitstable
Star Seller.
This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time dispatch, and quick replies to any messages they received.
Announcement Hello and welcome to our happy little shop. We are Indie and we lovingly create beautiful bespoke gifts especially for you. Please do not hesitate to contact us if you need any help personalising any of our products, we are happy to help you wherever we can. Thankyou for shopping with us - IndieWhitstable team :-)
Announcement
Hello and welcome to our happy little shop. We are Indie and we lovingly create beautiful bespoke gifts especially for you. Please do not hesitate to contact us if you need any help personalising any of our products, we are happy to help you wherever we can. Thankyou for shopping with us - IndieWhitstable team :-)
Items
Featured items
All Items
Reviews
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Bernadette Campbell on 18 Oct, 2021
5 out of 5 starsLovely gift for my friends Made beautifully Service efficient from ordering to receiving Would definitely recommend
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Janet on 18 Oct, 2021
5 out of 5 starsThe plaque is really beautiful and better than anticipated it makes a lovely gift for the baby to keep
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About IndieWhitstable
About Me
Hello & welcome! Indie Whitstable is a small design studio and shop based in Whitstable, England
We are Alison & Tim & we create beautifully designed prints, stationery & giftware by collaborating illustration & typography. All of our bespoke products are printed by us in house, adding that personal touch makes our small business truly independent.
Shop members
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Alison Sturgess
Owner, Artist
Artist, Illustrator & Printer
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Brucie
General Nuisance
I like squirrels!
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Lacey
Cuddle Monster
Do you want to play fetch with Stinky?
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Cilla
Professional Snoozer
I need a nap.
Shop policies
Delivery
Payment options
Returns & exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
Messages
Please do not hesitate to message us with your queries. Messages on your order are not seen till we get to your order, so please contact us with queries via the messaging system. Our shop hours are 9-5 Monday to Friday. We aim to respond within 24 hours but due to the high volume of messages we recieve please allow us a reasonable amount of time to respond.
When will my order ship?
- Click on your Etsy profile picture.
- Select 'Purchases and Reviews'
- Find your order from IndieWhitstable, then click "View Receipt"
- Scroll Down To 'Shipping Details'
- You will then see when your order is due to ship.
How long will my parcel take to be delivered once despatched?
With the exception of cards, we use Royal Mail Tracked 48 postage as standard within the UK. Cards are sent 1st Class.
For international orders we use Royal Mail international tracked as standard.
Delivery ESTIMATES are given by Royal Mail, so please be aware that these are subject to change - due to holiday rushes, custom checks & bank holidays. Delays due to COVID 19 are unavoidable and out of our control.
UK Delivery = 2-5 Working Days
EU Delivery = 3-10 Working Days
Rest of the World = 7-28 Working Days
Please note that this does not take into account if items are stopped by customs.
Wheres my parcel?
It is rare that items become lost within the postal service. Please understand that once orders are dispatched, they are in the hands of Royal Mail and we have no control over the handling of your items.
All items except greetings cards are sent tracked. Your tracking number is on your despatch notification.
Sometimes there can be a simple delay with the postal service that affects your order.
Delays due to COVID 19 are unavoidable and out of our control.
To distinguish, we classify your item as lost after so many days:
UK = 10 working days
EU = 18 working days
Rest of the World = 28 working days
If items have been lost/misplaced by Royal Mail delivery service, please contact us to discuss refund/resend and the time scales to do so.
Undelivered / Returned Items
All of our items ( Excluding greeting cards ) are sent out tracked and signed for. The tracking number can be easily located within the dispatch email that is sent to your registered Etsy email address.
Please check and ensure you have given the correct postal address. This can be found on your confirmation email. If it is incorrect please advise us immediately. If your item is sent to the incorrect address and is returned to us we will require that the shipping cost to resend is paid for by yourself. We will also require the shipping to be repaid if the item is returned to us due to the buyer having failed to collect or reschedule a suitable redelivery.
My parcel hasn't arrived.
If your parcel hasn't arrived please contact us ASAP and we will contact Royal Mail for you, if we are entitled to make a claim we will replace the item for you imediately. Royal Mail only accept claims within 80 calendar days from postage, so contact with us has to be within this time frame.