We are now taking Paypal payments, credit/debit cards and Etsy gift cards! If you need to cancel a payment please let us know within 24 hours of paying.

All items are sent out using Royal Mails first class service. All items are sent with the Large Letter service, I always refund extra shipping charges. If you need tracking, it will be £4 extra for international shipping and £1 extra for UK. We are very sorry for the extra charge. We are looking into other ways of shipping, but for now it's the Post office.
Shipping times will vary by country, all items are sent with Royal Mail first class. Estimated delivery times: UK 24-48 hours. Europe: 48 hours- 7 days. USA: 7-25 days. Canada: 7-30 days. Rest of the world: 7-30 days. Please be aware these are estimations only and it can take longer depending on the postal service in your country.
Items are only considered lost until 10 working day (not including bank holidays and weekends) within the UK and 25 working days (not including holidays and weekends) for the rest of the world. If you item hasn’t arrived after this timescale please contact me so I can put a claim in with Royal Mail for a refund.

In the event that an item goes missing while in transit; we will either replace the item (if possible) or refund the customer. All items are sent with a proof of postage and we seek a refund from Royal Mail, this could slow the refund process up but you will be kept informed at all time on the refund process.
Items are only considered lost until 10 working day (not including bank holidays and weekends) within the UK and 25 working days (not including holidays and weekends) for the rest of the world. If you item hasn’t arrived after this timescale please contact me so I can put a claim in with Royal Mail for a refund.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.