Which informations are collected?

The information as provided by Etsy to fulfil your order, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example) if you contact me directly


Why I need to collect your information and how I use it.

There are a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, e.g. when I use your information to
fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke
at any time;

-if necessary to comply with a legal obligation or court order or in
connection with a legal claim, such as retaining information about your
purchases if required by tax law; and

-as necessary for the purpose of my legitimate interests, if those legitimate
interests are not overridden by your rights or interests, such as 1)
providing and improving my services. I use your information to provide the
services you requested and in my legitimate interest to improve my
services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I
use your information as necessary to comply with my obligations under
the Etsy Seller Policy and Terms of Use.

Whom I share your information with and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services
and comply with my obligations under both the Etsy Seller Policy and Etsy
Terms of Use.

-Service providers. I engage certain trusted third parties to perform
functions and provide services to my shop, such as delivery companies. I
will share your personal information with these third parties, but only to
the extent necessary to perform these services.

- Business transfers. If I sell or merge my business, I may disclose your
information as part of that transaction, only to the extent permitted by law.

-Compliance with laws. I may collect, use, retain, and share your
information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests; (b) enforce my
agreements, terms and policies; (c) prevent, investigate, and address
fraud and other illegal activity, security, or technical issues; or (d) protect
the rights, property, and safety of my customers, or others.

How long I keep your information

I keep your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Workspace and Drive are Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

-Access. You may have the right to access and receive a copy of the
personal information I hold about you by contacting me using the contact
information below.

-Change, restrict, delete. You may also have rights to change, restrict my
use of, or delete your personal information. Absent exceptional
circumstances (like where I am required to store data for legal reasons) I
will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information
based on my legitimate interests and (ii) receiving marketing messages
from me after providing your express consent to receive them. In such
cases, I will delete your personal information unless I have compelling and
legitimate grounds to continue using that information or if it is needed for
legal reasons.

-Complain. If you reside in the EU and wish to raise a concern about my use
of your information (and without prejudice to any other rights you may
have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Anna Rebecca Coleman, am the data controller of your personal information. If you have any questions or concerns, you may contact me at anna@annascraftjournal.com