TiarasandCo

Tiaras & Headpieces By Annie Laurie

| Stamford, England

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time dispatch, and quick replies to any messages they received.

Items

 

All Items

Jennie Saunders

Contact shop owner

Jennie Saunders

Reviews

Average item review
5 out of 5 stars
(95)

About TiarasandCo

Sales 405
On Etsy since 2015

Annie Laurie Tiaras & Accessories With You In Mind

Tiaras & Co was established in November 1987 and this year is celebrating it's 31st anniversary. Over this time we have providing
hand crafted bespoke wedding tiaras, bridal headdresses and wedding jewellery to the highest standard. We stock the Enchanted range designed especially for children; Quirky Lila for the bride who is looking for something different vintage tiaras and hair ornaments, floral headband, birdcage veils and much more. All designs can be made to specific colours, size and style. Feathers can be dyed to match an outfit. Only the finest Swarovski crystal, freshwater pearls and semi-precious stones are used in our designs. Bespoke wedding tiaras and bridal headdresses are also available. We hope that you will find what you are looking for at Tiaras & Co. If we can be of help please do not hesitate to contact us on 01780 444598 or by email at tiarasandco [!at] btconnect.co

Shop members

  • Jennie Saunders

    Owner

    Trained in floristry and jewellery I have been designing bridal accessories since forming a partnership with my sister 31 years ago and am as passionate about it to day as when I first started.

Shop policies

Last updated on 21 January, 2021
Welcome to Tiaras & Co Shipping & Shop Policies. We hope you find all the information you require but if not please do not hesitate to contact us and we will be pleased to help you.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges and cancellations
Contact me within: 3 days of delivery
Dispatch items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Bespoke items:
These items are all made to order as described above and by agreeing to purchase these items you are commissioning a service.

Should the item go missing it is your responsibility to pursue any loss once the item has entered the postal system directly with Royal Mail or in the case of international customers with a similar postal service.

If the parcel is returned because of any of the following: The wrong address was provided, the package was not claimed, the delivery agent was unable to deliver or similar if you request the parcel to be resent new postage cost will be your responsibility and no refund on the item can be given under these circumstances.

Damaged Products:
In the unlikely event that an item is damaged during the standard shipping process, please contact us with a digital photo showing the damage within 2 business days and we will arrange for a replacement to be sent. Please not we will replace not refund a damaged item.
Payment
Paypal and Direct Checkout accepted.
Credit Card payments made via PayPal (without a PayPal account). More information: https://www.etsy.com/help/article/361
Payment not received within 24 hours are subject to cancellation.
Delivery
Shipping:
Once payment has been received we will start your order and when complete all UK orders will be dispatch via Special Delivery for which a signature is required. Please make sure that if this is not possible at your home address you provide us with an alternative address where a signature may be obtained.
International orders will be dispatched via Royal Mail International 'Track and Trace' parcel service. This service can take up to 10/14 days for delivery to USA, Canada and Australia and is not guaranteed to arrive on a specific date.
Timing for Standard Shipping is not guaranteed - if items are late we cannot accept returns. We will, supply you with the 'tracking number' once the parcel is sent.
For a guaranteed 3/5 day service Track and Trace within Europe the price is approximately £17.00p or with Parcelforce 1 day guaranteed cost £45.00p. To America Canada, Australia and similar international shipping cost is £45.00p 3 days guarantee. These price are dependent on the size and weight of the individual item. If you would like a quote for an insured, or guaranteed service please request this.

If you are purchasing more than one item please contact us and we will adjust the shipping cost accordingly. If you fail to contact us we will be charged shipping for each item.

CUSTOMS FEES:
INTERNATIONAL ORDERS: In the unlikely event that customs fees are applied, the buyer is responsible for payment.
We are not responsible for any delay in delivery which may occur if item is held for inspection at customs.
Items cannot be labelled as a "GIFT"
U.S. CUSTOMS INFORMATION:
http://www.cbp.gov/xp/cgov/trade/basic_trade/internet_purchases.xml
U.K CUSTOMS INFORMATION:
http://www.hmrc.gov.uk/customs/tax-and-duty.htm
AUSTRALIA CUSTOMS INFORMATION:
http://www.customs.gov.au/site/page5549.asp
Additional policies and FAQs
Ordering:
If you do not see exactly what you require please contact us and we will be happy to talk to you about your requirements. When placing your order please make sure you include your wedding date.
We do not hold stock items of any tiaras, head-dresses or jewellery. All designs are made especially for the customer as they order, therefore we are not able to send goods on an approval basis. However, we do appreciate how difficult it can be to choose on-line and for that reason we will, if requested by the customer, send samples of crystal, pearl or fabric colours for your to match with your wedding party.

Please note that delivery estimates are shown on each item page however we are able to accommodate rush orders if you let us know when you order.
Orders Required Urgently:
If your order is required urgently we can accommodate this. Please let us know and we can arrange for you to receive your order within your time frame. International orders will, of course incur extra shipping costs please see above. Timing for Standard Shipping is not guaranteed - if items are late we cannot accept returns.

More information

Last updated on 21 Jan, 2021
Frequently asked questions
Why Don't You Accept Returns:

All my handmade bridal accessories are created with costly and delicate materials and take considerable time to make. Each one is made especially for the bride as she orders and so as an Artisan not a large company, many of whom buy in their products and then resell them as "handmade" I simply cannot absorb the costs like large companies can of brides wishing to return because "I have changed my mind," "I have changed my colourway", "I bought a few to try."
However, I am always available to work with brides, to advise and help them make the right choice and to overcome any unforeseen problems that may occur and of course they can take the "Buy before you try" option.

Can I Try Before I Buy:

We do not hold stock items of any tiaras, head-dresses or jewellery, however, we do appreciate how difficult it can be to choose on-line and for that reason we will, if requested by the customer, send out a Studio/Shop sample for them to try. Customers are required to pay in full for the item sent but a full refund, less postage, is given, if the item is returned within 7 days in the same packaging and condition as received. Postage will not always be charged on a subsequent order resulting from a Sample Trial, this is weight dependent.

How Long Is Delivery:

Please note that delivery estimates are shown on each item page however we are able to accommodate rush orders if you let us know when you order.

What If I Require My Order Urgently:

If your order is required urgently we can accommodate this. Please let us know and we can arrange for you to receive your order within your time frame. International orders will, of course incur extra shipping costs please see above. Timing for Standard Shipping is not guaranteed - if items are late we cannot accept returns.

Ordering:

If you do not see exactly what you require please contact us and we will be happy to talk to you about your requirements. When placing your order please make sure you include your wedding date.

Seller details