AppleseedJewellery

Privacy Policy.

Your privacy and security are very important at Appleseed Jewellery we will not share your email, delivery address or any other details with any other party. Please read below for more information.
We have no direct contact with any of your financial details such as bank account or credit card information during any part of the payment process. Only your basic personal details are available to us, specifically relating to your order (name, email and the billing/delivery addresses which you provide during checkout).
Your personal details are never stored on a local computer, but are contained online within our PCI merchant services (above). Your basic personal details are viewed via Etsy solely for the purposes of providing a delivery note. I only accept payment through Etsy, please see their T&C's & Privacy policy before you checkout.

Appleseed Jewellery will only contact you if necessary on matters arising directly from you order and not for any other purposes.
You do not need to have an account to buy from Appleseed Jewellery.
You are responsible for keeping your account details, such as billing and shipping addresses up to date. If you use Etsy to complete your order payment, it is your responsibility to ensure your Etsy or any listed payment method details & address details are up to date, as these will be used for your order.
We do not share any of your customer details with any other parties.

ONLINE TERMS AND CONDITIONS

The following terms and conditions apply to this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out by Etsy. . If you are unhappy to be bound by these terms and conditions you may not use or access this website. If you want to ask us anything about these terms and conditions or have any comments about our website, please contact Etsy.

MAKING AN ONLINE PURCHASE

We try to make ordering as easy as possible, so please follow the steps below.

Shop on our website by browsing through our product range in each section of the online store via Etsy.

When you find an image, click on the individual item's details, where you will be given information and availability at that time, please be aware that due to the unique nature of my pieces items are sold on a first come first served basis.

If you want to purchase an item click the BUY button on the product description page.

Review the items you have chosen. When you are happy with your selection, Checkout via your chosen method.

Please be advised that the item is only deemed purchased after payment has been received.

Should you need help with your order please select the (Contact us tab) and follow the options – I am always happy to help.

STOCK AVAILABILITY

Stock is subject to availability. Due the originality of each item once they are gone they are gone, unless I have made 2 of the piece, but these too will be slightly different to retain their uniqueness. Again I state that due to the unique nature of my piece items are sold on a first come first served basis. I will refund any payments to parties that dont get the sale if there is a conflict for pieces. I will also contact you to see if I can make a similar replacement or an alternative piece.

DELIVERY CHARGES

Delivery charge is free for all standard UK orders. Please note that any other delivery charges are non-refundable unless the item/s are faulty.

We offer a fixed European and international charges. Please contact me for alternative international postage charge.

PAYMENT

I only accept payment through Etsy , please see their T&C's & Privacy policy before you checkout. Credit card payment is taken through Etsy & it’s payment partners which is a secure and trustworthy payment method.

The description of the items, colour, price, currency, delivery charges and VAT are set out on the final order page. Orders are accepted at our discretion but are usually accepted once credit card authorisation has been confirmed, once payment is received you receive confirmation from us.

For more payment details and types of payments see the Etsy information tab.

ACKNOWLEDGMENT OF YOU ORDER

When you have supplied us with your email address and delivery details, you will be notified by email as soon as possible in acknowledgment of your order. This does not constitute acceptance. We reserve the right to refuse an order. We will notify you when your order has been dispatched by email with the carrier's details/tracking number. Notification of dispatch confirms acceptance of your order.

Purchases made on our site are for personal use or as a gift from the buyer and are not to be used for re-sale (excluding wholesale clients), or commercial benefit. We may at times use our right to restrict multiple quantities of an item being shipped to a single customer or address.

DELAYS

Sometimes delays cannot be avoided, but we obviously try our hardest to prevent this. Sometimes it can be for reasons out of our control. We will make every effort to keep you informed. Orders which have a different billing and shipping address may also be subject to delays should they need checking or additional confirmation.

We will not be held responsible for delays and cancellations where the customer's details have been supplied incorrectly by the customer.

REFUNDS RETURNS AND CANCELATIONS

You have a right to cancel an order within seven working days from date of order. If your order has already been despatched, you must take good care of all goods until such time as you return them to us, they must not be worn, any sign of wear on return will instantly invalidate a refund, (you wear them you buy them, I am not a huge multi national company and I charge you just enough to cover the cost of materials, Im not in it for the profit, please don't try and rip me off). They must be in the original packaging and goods should be returned within seven days of the original order and we recommend insured delivery. We may wish to arrange collection. No refund or replacement of the goods will be made until they are back in our possession & we are 100% sure they've not been worn & returned. Earrings cannot be returned due to the health & safety implications and are therefore non refundable.

We will credit only the original payment method used for your purchase with the original selling amount via Etsy refund system, this is known as a payment reversal, once the item has been received back to us in the same condition as was sent out, again this is important that you do not wear them items, and remember earrings are not returnable & always obtain proof of postage as we cannot accept responsibility for parcels lost in transit. If there are any problems concerning your refund, I will contact you straight away.

Please note all refunds are carried out via Etsy payments.