RETURNS, DAMAGED GOODS & CANCELLATIONS
RETURNS POLICY - If you change your mind and wish to return a product, you must notify us of your intention within 7 days of receiving your order. Please note that due to hygiene reasons we can only accept UNUSED products for refund, providing they are returned to us in re-sellable condition and within 14 days of receiving your order. All return costs will be the customer’s responsibility, unless you are returning a faulty product.
DAMAGED / INCORRECT GOODS - We must be notified of incorrect, missing or damaged products within 3 days of receipt. We accept no responsibility for goods damaged in transit, though it is at our discretion that we may send you a replacement. All orders are checked carefully before dispatch & products included are marked off on a couple of print outs to minimise the chance of a product missing from your parcel. Please check your order carefully before ringing to advise of a missing product.
CANCELLATIONS - You may cancel your order at any time before dispatch. Cancellations after your order has been dispatched must be done within 7 days from receipt. You will be required to return the products in re-sellable condition at your own cost.
REFUND EXCLUSIONS - The P&P fee WILL NOT be refunded.

We accept paypal, Etsy gift cards and direct payments via debit and credit cards.

DISPATCH & DELIVERY TIMES
Our products are very often made to order. Please allow up to 5 working days for your order to be processed & dispatched.
If you have ordered products, which are in stock or already made, your order will be processed & dispatched within 2 working days.
Orders placed over the weekend will be processed on Monday or if you happen to order over a bank holiday, your order will be processed on the first working day, usually a Tuesday.
We send our packets via Royal Mail and in most cases they arrive within 2-3 working days. However, we accept no responsibility for loss resulting from delivery delays.

GENERAL
We' or 'Us' means Aroma-Healing.
PRICES
All our prices are shown in Pound Sterling and exclude postage & packaging fees. The cost of our ingredients & packaging materials vary and we therefore reserve the right to change our product prices without prior notice. This does not apply to orders already placed & paid in full.
CONDITIONS OF SALE
All orders will be processed & dispatched upon receipt of payment.
PRODUCT DESCRIPTION
Whilst every effort is made to accurately describe our products, there may be slight variation in product colour, packaging design or specification.We endevour to make sure pricing is correct at time of publishing, but reserve the right to change prices due to error or supplier changes.
PAYMENT
We accept online payments by credit or debit cards via PayPal. All card payments are made securely through the payment processing company's website.
DELIVERY/RETURNS/CANCELLATIONS
Please see our delivery page.
SUITABILITY OF PURPOSE
We do not accept responsibility for misuse of our products. It is the responsibility of the customer to use the products with discretion. We do not accept responsibility for damage or defect of goods arising from incorrect storage or use by the customer. We accept no liability for loss or consequential damage arising from the goods supplied.
PRODUCT STORAGE
All products are checked carefully before dispatch to the customer. We cannot be held responsible for deterioration of the products due to the customer's incorrect storage conditions ie, exposure to direct sunlight, frost, humidity or heat etc. The customer should ensure that the products are kept in cool and dry conditions (bathroom windowsills are often exposed to direct sunlight and so are the creams or products displayed on them), and a clean spatula is used to remove products from the jar (instead of fingers) to minimise the risk of deterioration in the product resulting from external contamination.
HEALTH & SAFETY
We do not accept responsibility for the misuse of our products. It is the responsibility of the customer to use the products with discretion and check with a professional if in doubt. By purchasing our products you recognise and accept the fact that that some natural ingredients, essential oils in particular, may still cause sensitivity in suseptible individuals and that Aroma Healing will not be held responsible for such occurrences.
PRIVACY
The privacy and security of your personal information is our priority. We are committed to protecting your privacy and will never disclose your personal details to anybody. We use the information you provide to complete orders, keep you informed of the progress of your order & to send you further information. Your e-mail address will never be passed on to third parties.