ArtfulGlassJewellery

Art Beads, Glass and silver jewelry for individualists

Trowbridge, England · 0 Sales

ArtfulGlassJewellery

Art Beads, Glass and silver jewelry for individualists

Trowbridge, England 0 Sales On Etsy since 2014

Julie Couch

Contact shop owner

Julie Couch

About

It's all about light, colour and shape for me!

I have always made ‘things’, even as a little girl. I am a qualified Interior Designer, so creativity is definitely in my blood.

With my children all grown up and independent my free time had expanded, which gave me time to get back to exploring my love of making for pleasure. I love light, colour and form, so glass was a natural path for me to explore. I adore the wonderful properties it has in relation to light and colour. I happened upon lamp working while surfing the Internet and was fascinated. I read all I could find on it and then took a class to make sure it was all that I thought it would be and I haven't looked back.

Each bead I make is unique and formed from the finest Murano glass from Italy, with specialist glasses from the USA. They are all an expression of my love of form, colour and light. They are miniature works of art with a variety of inspirations to help form their creation, from 2D artists I admire, to graphic design and print.

I wanted to take my glass pieces on to a new stage, so took a course on metal working, which has opened up a whole new creative avenue for me.

I hope you like my work and enjoy browsing my shop. Any feedback or questions are welcomed. Thanks for reading!

Shop members

  • Julie Couch

    Owner, Designer, Maker

Shop policies

Last updated on 09 May, 2018
I would like you to be really pleased with your purchase, so if you have any issues, please do get in touch with me. If you are pleased with your purchase, I'd be delighted if you would leave some feedback via Etsy.

I truly take pride in my work and nothing makes me happier than if it brings others joy!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Of course I hope you will love what you purchase. If you don't then I am happy to accept returns within 14 days. All return postage costs/insurance, etc will be your responsibility.

I would encourage buyers to contact me if they are uncertain about a purchase, or require more detailed information, rather than incur the inconvenience of having to return an item. I am always happy to correspond with prospective buyers!
Payment
I accept Paypal and Square payments. For UK square payments please contact me and I can call you for payment card details.

Payment must be received within 24 hours of ordering or the sale will be cancelled and the item returned to my shop. If you need a little more time, please let me know as soon as possible. I endealour to be flexible if there is a valid reason for the delay.
Shipping
All items come in a pretty gift box packaged in a bubble envelope and are posted within 1 - 3 days of receipt of order. I take the greatest care to ensure my work arrives in perfect condition.

The buyer is responsible for any custom duty, tariffs, or handling charges once the package arrives in their country.

All packages in the UK can be tracked and are covered for loss or damage up to £50. For special shipping requests or additional insurance, please feel free to contact me, I am always happy to accommodate where I can.

INTERNATIONAL SHIPPING - I ship internationally, but if an item does not list it as an option, please contact me and we can sort something out
Additional policies and FAQs
General Data Protection Regulation Privacy Policy
1. Personal information
To fulfill your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery or glass, for example), if you contact me directly.
2. Why I need your information, and how I use it
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Information sharing and disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
5. Transfer of personal information outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Julie Couch, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Julie [!at] juliecouch.co.uk