Returns accepted - All items must be in the same condition and wrapped as they were on receipt.
If you are not happy with your purchase please email me within 14 days of receiving your item.
I will refund your payment when I have received the returned item in good condition.
PLEASE NOTE -BUYER PAYS RETURNS POSTAGE COSTS

PLEASE NOTE: LOST, DELAYED OR DAMAGED ITEMS.
Once a parcel has been dispatched and is recorded on Etsy with a tracking number, I cannot be held responsible for lost, delayed or damaged items that have been shipped either nationally or internationally, although if there are any problems I will do my best to help resolve them.

Pay using Etsy Direct checkout or Paypal.

Please be aware, items are for sale on other sites, so I reserve the right to withdraw or cancel any item from sale.
Thank you.

Methods of delivery will be Royal Mail, Parcel Force or UK Mail/DHL.
As far as possible, even though it costs more, I always prefer to ship using a tracked and signed for method of delivery, as this gives added security for buyer and seller, particularly with international shipping

I will usually dispatch within 1-3 working days of receiving cleared payment.

PLEASE NOTE:
RE National and International -ALL SHIPPING:
Once a parcel has been dispatched and is recorded on Etsy with a tracking number, I cannot be held responsible for lost delayed or damaged items that have been shipped although if there are any problems I will do my best to help resolve them.
It will be the customers responsibility to to be available to receive the items.

INTERNATIONAL items may be subject to custom processing and additional charges. Custom fees are the buyers responsibility.
Each country has its own rules.
Prior to purchasing, please enquire with the customs office in your country to determine what additional cost may incur.

Please contact me if you have any queries and questions

Information I Collect:

*To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

*Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
*Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
*Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:

For purposes of EU data protection law, I, Elizabeth Lee, am the data controller of your personal information. If you have any questions or concerns, you may contact me at pipco1949 [!at] gmail.com Alternately, you may mail me at:

96, James Street
Caerphilly
CF83 8FY
United Kingdom