We cannot accept returns for digital downloads.

Our digital sewing patterns are sold ex-VAT. Etsy then adds on the VAT for the certain countries - for full information on digital VAT please see here - https://help.etsy.com/hc/en-us/articles/115015587567-Digital-VAT-on-Etsy

Our Etsy shop is specifically for our digital sewing patterns. If you are interested in our printed sewing patterns please visit www.theavidseamstress.co.uk.

Please see here on what happens when you buy a digital product through Etsy - https://help.etsy.com/hc/en-us/articles/115013328108-Downloading-a-Digital-Item

Our mission is to provide our lovely customers with products that you will simply fall in love with! With that in mind, we want to make the experience of using our website as simple and easy as it can be.

You can contact us at customerservice [!at] theavidseamstress.co.uk at any time if there is anything we can do to make this experience even better.

Please carefully read these Terms and Conditions before purchasing any The Avid Seamstress products. By purchasing The Avid Seamstress products you agree to be bound by these Terms and Conditions.


TERMS OF USE

Our patterns are for private use only and cannot be used to make garments for sale or trade. We do not allow our digital products to be shared or redistributed in any way.


PRIVACY AND SECURITY

As we sell our digital products through Etsy, it is important that you understand their privacy policy as well as our own.

Etsy - https://www.etsy.com/legal/privacy

We respect your privacy and do not share your data with any other companies.


DISCREPANCIES

If there are any discrepancies with your order, you must notify us as soon as possible at customerservice [!at] theavidseamstress.co.uk


FEEDBACK / COMPLAINTS

We welcome any comments about our service so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please e-mail us at customerservice [!at] theavidseamstress.co.uk stating clearly that you are making a complaint. Our aim is to respond to your complaint within seven (7) working days, either resolving the complaint or with a timescale for resolution.


PRICING / AVAILABILITY

All prices are quoted in Pounds Sterling and are exclusive of VAT until we are VAT registered. Our sewing patterns are sold ex-VAT. Etsy then adds on the VAT for the certain countries - for full information on digital VAT please see here - https://help.etsy.com/hc/en-us/articles/115015587567-Digital-VAT-on-Etsy

Despite our best efforts, a small number of the products on the Website may be mispriced. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping the products or cancel your order and notify you of such cancellation.


DISCLAIMER & LIMITATION OF LIABILITY

This shop is provided by The Avid Seamstress on an “as is” and “as available” basis. The Avid Seamstress makes no representations or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk.

The Avid Seamstress disclaims all warranties, express or implied, including, but not limited to, implied warranties of saleability and fitness for purpose to the fullest extent permissible by applicable law. The Avid Seamstress does not warrant that this Website, its servers, or e-mail by us are free of viruses or other harmful components. The Avid Seamstress will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Laws of certain countries or states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.


ELECTRONIC COMMUNICATION

When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


OUR DETAILS

Theavidseamstress.com is owned by Lisa Falconer and our contact address is:

The Avid Seamstress
249 Gladbeck Way
Enfield
EN2 7HR
United Kingdom

Our contact telephone number is +44 (0) 7983 413 929

Our contact email is customerservice [!at] theavidseamstress.co.uk


ALTERATION OF SERVICE / AMENDMENTS TO THE CONDITIONS

We reserve the right to make changes to our Website, policies, and these Terms and Conditions at any time.


EVENTS BEYOND OUR REASONABLE CONTROL

The Avid Seamstress will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


WAIVER

If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


GOVERNING LAW / JURISDICTION

Your use of the Website, any purchase by you on the Website of any products and these conditions will be governed by and construed in accordance with the laws of England and Wales and will be deemed to have occurred in England. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Your statutory rights are not affected by these Terms and Conditions of Sale.