Announcement
Hello and welcome to Paws & Peonies! We are a family run business based in the beautiful English county of Shropshire specialising in creating pawsome personalised gifts for dogs, their devoted owners and special occasions. We are dedicated to helping you create unforgettable moments and cherished memories with your beloved four-legged family members. Explore our collection and discover the perfect gift to make tails wag and hearts melt.
Personalised gifts create magical moments and we would love to help create yours! Should you have a custom idea in mind, we'd love to help! Get in touch today to create your magical gift.
We look forward to helping you celebrate life's special moments with our pawsonalised touch!
With love, Paws & Peonies x
Featured items
Items
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Reviews
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Kim Cleall-Harding on 20 Apr, 2024
5 out of 5 starsDelivery is poor due to Royal Mail waiting over 10 days for it - everything else was perfect
Rebecca responded on 20 Apr, 2024
Hi Kim, Happy Saturday! I just wanted to pop on and say how sorry I am again with the delays your parcel experienced during transit with Royal Mail. It makes it so difficult for us sellers, relying and trusting Royal Mail to get your parcel to you in a timely manner so I'd like to thank you for your kindness and understanding whilst waiting for it to arrive. I'm so pleased to hear you were happy with everything else! I wish you a wonderful weekend and should you need anything at all, my inbox is always open. Best wishes, Rebecca x
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Han on 08 Apr, 2024
5 out of 5 starsAmazing seller. Love the item, my puppy will love it for her first birthday. Excellent customer service xx Thank you !!
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Claire on 10 May, 2024
5 out of 5 starsAbsolutely amazingly gorgeous bunny! Arrived on time, perfect customer service and would 100% recommend! Thanks so much!! 🥰
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Carla on 03 May, 2024
5 out of 5 starsAnother gorgeous piece, thank you so much for customising this for me also. So grateful and super quick turn around. Would highly recommend.
About PrettyPawsPeonies
The Story of Paws & Peonies...
Shop members
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Rebecca
Owner, Designer, Creator
Hi! I'm Rebecca, the owner and designer of Paws & Peonies. I love designing and seeing my products making others happy! It has always been a dream of mine to start my own business and couldn't have done it without my husband!
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Damien
Owner
My lovely husband Damien helps with lots of operations in my business and without his support, I wouldn't be where I am now! He always stands by me and helps grow our small business everyday.
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Frequently asked questions
When will my order be shipped?
Our processing time is 3-6 business days before dispatch, this enables us to put care into your gift, packaging it and sending it out correctly. Please note, during busy periods your order may not be dispatched until the 6th business day. Should you require your order by a certain date, please message us so we can ensure you receive your item in good time.
How long does shipping take?
We have two shipping options available -
Standard Delivery
Royal Mail 2nd Class - 2-4 business days delivery time.
Express Delivery
Royal Mail 1st Class - 1-2 business days delivery time.
Standard Delivery is automatically selected. Should you wish to upgrade your postage, you can do this at checkout.
Royal Mail may experience delays from time to time, especially during busy periods. It can take up to 10 business days for parcels to be delivered. Please wait until the 10th business day and if your parcel still hasn't arrived, please send us a message via Etsy message.
My order has arrived damaged, what happens now?
All of our items come very well packaged but unfortunately, we understand breakages can happen due to poor handling during transit. To help us send replacements quickly, we recommend that you open all products upon receipt of your parcel.
Any breakages should be notified to us with photographic evidence of the breakage, within the first 48 hours of signing for your delivery and we will then make arrangements for your replacement.
Our policy is to always replace any damaged items free of charge! If your order has arrived damaged, please send us a message via Etsy message.
I have a query about my order, how do I contact you?
Should you have any queries at all, please contact us via Etsy message and we will get back to you as soon as possible!
Our messages are always monitored, so please don't worry should you need anything at all, we will get back to you.
Do you have any care instructions for my order?
Yes we do!
Any orders for items containing vinyl and iron on vinyl will receive care instructions with their order.
You can find these on the back of the thank you card in your parcel. You can also find our care instructions on the listing photos.
Should you still require help on how best to look after your beautiful items, please send us a message via Etsy message.
I have a custom order request, can you help me?
Yes of course! We love making custom orders and creating items, just for you!
Should you have a custom order in mind, please send us a message via Etsy message.