BoboStitch

Modern counted cross stitch kits

Teddington, England · 488 Sales

BoboStitch

Modern counted cross stitch kits

Teddington, England 488 Sales On Etsy since 2014

5 out of 5 stars
(91)

Announcement   Bobo Stitch offers gorgeous contemporary cross stitch kits in beautiful fresh colours and modern patterns. Rediscover cross stitch with a modern twist!

All our of kits are skill rated so novices and experts alike can delight in curling up with a fresh new cross stitch project and showing off your finished piece.

Announcement

Last updated on 04 Sep, 2016

Bobo Stitch offers gorgeous contemporary cross stitch kits in beautiful fresh colours and modern patterns. Rediscover cross stitch with a modern twist!

All our of kits are skill rated so novices and experts alike can delight in curling up with a fresh new cross stitch project and showing off your finished piece.

Hannah Sturrock

Contact shop owner

Hannah Sturrock

Reviews

Average item review
5 out of 5 stars
(91)
View all 91 reviews

About

The Bobo Stitch philosophy...

Hannah Sturrock started Bobo Stitch in 2012 after a particularly exasperating search for a cross stitch baby gift kit that didn't involve Care Bears or cats. Hannah loves to tinker around with glow in the dark thread, metallics, soluble canvas and modern design so that Bobo Stitch kits offer the comfort of a traditional craft with a contemporary twist.

Who is Bobo...
Her name is Olive. Her big brother called her nothing but Baby Olive, which was shortened to Baby O, then Bobo and it appears to have stuck. She was born around the same time as Bobo Stitch came into being.

Shop members

  • Hannah Sturrock

    Owner, Maker, Designer

    Author of 'Modern Cross Stitch' and Designer/Maker/Proud Purveyor of modern cross stitch kits and patterns at Bobo Stitch.

Shop policies

Last updated on 18 May, 2017
Bobo Stitch designs and makes cross stitch kits and patterns for personal use from our little studio in delightful Teddington, UK.

Please feel free to contact us if you need any help or advice regarding any of our products, about how to cross stitch, suggestions for designs, requests for custom services or just to let us know what you think of us! There are plenty of ways to get in touch - by post (see above); email hannah@bobostitch; twitter @bobostitch; Facebook www.facebook.com/bobostitchkits.

First and formost if you have any problems with anything at all, please get in touch. We are very friendly and like our customers very much! We want you to have a great experience and will do everything we can to iron out any issues at all.

hannah [!at] bobostitch.co.uk

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
Payment
We accept PayPal, credit cards via Etsy’s direct checkout and Etsy gift cards.

Coupon codes
Coupon codes can be redeemed, while valid, during the Etsy checkout process
Shipping
Product shipping

We aim to get your product off to the post office as soon as we can, where possible within 24 hours. Occasionally circumstances will not permit this, so we give a 1-3 days processing window for each product.

Kits are shipped within the United Kingdom by first class Royal Mail post. Internationally by Royal Mail Airmail. Proof of postage will be available for all parcels.

International shipping
Please note for orders shipped outside of the UK, Royal Mail give an approximate shipping time of 5 days - this is their aim and not a guarantee. The parcels may also be held up in customs. You may be liable for customs import fees in your home country outside of the UK. These are the sole responsibility of the purchaser.

Please remember that occasionally things outside of our control (weather, customs, etc), may delay delivery times but we will always do everything that we can to help.

Delivery as a gift
If you would like your product shipped directly to a friend as a gift, please provide a full postal address in the ‘notes to seller’ section. I can include a note too - please specify the wording you would like in the same space.
Refunds and Exchanges
Returns
We want you to be absolutely satisfied with your Bobo Stitch product and enjoy every last stitch. If it’s not right for any reason then please get in touch by email within 30 days of receipt and explain the issue. In the unlikely event that a kit arrives damaged or faulty then please get in touch for a replacement. I may request you email a photograph and explain the damage as it may help us to decide if we need to change our packaging or delivery methods in the future.

Seven day cooling off period
Under the Distance Selling Regulations, you have 7 working days (beginning the day after receipt) to cancel your purchase - we are very generous though and offer a 30 day return period. In this case, we provide a full refund on the goods, less delivery charges, but you must return the cancelled items in an unopened, unused and resalable condition at your own cost. Your statutory rights are not affected by our returns policy.

Once returned items have been received in a resalable condition then a refund (less the original delivery cost) or exchange will be processed within 2 working days. Please obtain a proof of postage for any items returned to us.
Additional policies and FAQs
Digital downloads
We are delighted to offer some of our patterns as digital downloads - instant gratification! Files are available to download from Etsy as soon as payment has cleared which only takes a few minutes. Read more about how this works here: https://www.etsy.com/uk/help/article/3949?ref=help_search_result

Digital downloads cannot be refunded once the pattern has been downloaded, however if you are experiencing any difficulty in downloading the pdf, then please get in touch and we will do everything that we can to work with you to solve the problem. If you would like your pdf emailed to you then please add this in the ‘notes to seller’ space at checkout (including your email address - obviously!)

You will need to have Adobe Reader installed on your computer to view the pdf file. You can get a free download from www.Adobe.com. Please note that if you are trying to view the pdf file from your smart phone device, you will need to have the proper application installed.

Custom orders
Love our stuff, but it won’t quite work with your colour scheme? Would you like to truly personalise something, or fancy something completely unique - then please get in touch. If it is just a tweak to colours, or change in print size etc we can often do this at no additional cost. Unique orders will be priced accordingly. Please get in touch though - we would love to work with you to make it perfect.
I will work with you at every stage to ensure that you are completely satisfied with your custom order. Once you have received the item then refunds cannot be made, except in the rare instance where items may have been damaged in transit.

Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance the law.

We will hold your information for the purpose of administering your account and marketing. If you do not wish to receive marketing information from Bobo Stitch please contact us.

Copyright
You’ve purchased from us because our designs are unique and you love them. It takes hard work to create them so please enjoy them for personal use only. Do not copy or distribute them. All designs are subject to full copyright.