BrandyoakCottage

Brandyoak Cottage

Westcliff, England
| 4,294 Sales | 5 out of 5 stars 5 out of 5 stars

Rave reviews

Average review rating is 4.8 or higher

Announcement    ***Extended Dispatch times***
Please check estimated dates at checkout and read the following!

Thanks so much for your interest in my shop.

My order book is currently extremely full. As a result, my current processing time for new orders has been extended to up to 5 weeks from ordering, or longer for bulk orders, so please double check the estimated dispatch dates at checkout and in your order details.

Please also do get in touch if you wish to double check dispatch dates with me or request an earlier make and dispatch time and I will do my best to accommodate.

If you should have any questions, requests or queries please do get in touch and I’d be happy to hear from you.

Best wishes,
Vicki xx

POSTAL STRIKES:
Please note that postal workers have called for strike action on the following days:

•Fri 30Sep •Thu 03Nov
•Sat 01Oct •Wed 09Nov
•Thu 13Oct •Tue 15Nov
•Thu 20Oct •Thu 24Nov
•Tue 25Oct •Mon 28Nov

Strike action is expected to impact usual delivery times for items due to be dispatched on and around strike days. Unfortunately these delays are out of my hands. Whilst I will be doing my best to make and send out orders as soon as possible, please allow for additional delivery time in receiving your items.

If you would like me to find out alternative carrier costs before placing an order, please message me and I will do my best to assist xx

Announcement

Last updated on 28 Sep, 2022

***Extended Dispatch times***
Please check estimated dates at checkout and read the following!

Thanks so much for your interest in my shop.

My order book is currently extremely full. As a result, my current processing time for new orders has been extended to up to 5 weeks from ordering, or longer for bulk orders, so please double check the estimated dispatch dates at checkout and in your order details.

Please also do get in touch if you wish to double check dispatch dates with me or request an earlier make and dispatch time and I will do my best to accommodate.

If you should have any questions, requests or queries please do get in touch and I’d be happy to hear from you.

Best wishes,
Vicki xx

POSTAL STRIKES:
Please note that postal workers have called for strike action on the following days:

•Fri 30Sep •Thu 03Nov
•Sat 01Oct •Wed 09Nov
•Thu 13Oct •Tue 15Nov
•Thu 20Oct •Thu 24Nov
•Tue 25Oct •Mon 28Nov

Strike action is expected to impact usual delivery times for items due to be dispatched on and around strike days. Unfortunately these delays are out of my hands. Whilst I will be doing my best to make and send out orders as soon as possible, please allow for additional delivery time in receiving your items.

If you would like me to find out alternative carrier costs before placing an order, please message me and I will do my best to assist xx

Items

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Vicki Couzens

Contact shop owner

Vicki Couzens

Reviews

Average item review
5 out of 5 stars
(968)

About BrandyoakCottage

Sales 4,294
On Etsy since 2020

Creating beautiful & useful gifts from natural resources and inspired by William Morris.

Hi, I’m Vicki and Brandyoak Cottage is my online shop where you can peruse and purchase beautifully repurposed items from nature. The majority of my items are custom made to order whereby you select exactly what you would like for your order from the dropdown options in my listings. In addition I can also make custom items that may not be listed, so please drop me a message if you would like something made up, but can’t quite see the finish, colour, shell type or design you would like.

About Brandyoak Cottage:
In my work I use empty natural shells that are both found washed-up on the shores around the UK, along with those that are recycled from the food and fishing industries that would otherwise end up in landfill.

Shells are fully cleansed and sanitised before being carefully repurposed into beautiful and useful objects for your home and living space.

I particularly specialise in mixed media decoupage, that uses both delicate tissues and fine fabrics, with a large leaning towards the wonderful works of the Victorian designer, William Morris.

A true inspiration, William Morris has brought the beauty, and a celebration, of the natural world indoors, with his majestic and enduring designs that have been so influential since the 1800s.

It is with a shared love of nature and in homage to the Victorian designer’s great works, that I have created many of my beautiful jewellery trinket dishes and other items from natural sea shells, combining nature and art once more.

William Morris is well known for having said:

“Have nothing in your house that you do not know to be useful, or believe to be beautiful.”

And with our handcrafted pieces, I hope these go some way in living up to this doctrine.

Best wishes,
Vicki xx

Shop policies

Last updated on

Accepted payment methods

Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

More information

Last updated on 06 Sep, 2022

Frequently asked questions

Current Dispatch Times

Current Dispatch Times are extended due to a very full orderbook:
• Custom or make to order items 3-5 weeks
• Ready made items 1-4 working days (all detail ‘ready made’ in the listing title)
• Bulk Orders up 5-8 weeks

Thanks so much for your interest in my shop.

My current make and dispatch times will be indicated in the expected delivery times at checkout, however, if you have any questions about when you might receive something, any requests to receive quicker or any queries please drop me a message and I’ll do my best to get back to you as soon as possible.

Cancellations & Custom Orders

I custom make most of my items to order, except those items bought from my ‘Ready Made’ section.

Order cancellations of custom items are possible if the custom item has not yet been made.

Therefore please make any requests to cancel as close to ordering as possible and at least within 48hours from ordering.

Once your items have been made, I’m afraid your order cannot be cancelled since I will have already used my resources and time in carefully crafting your items for you.

If you should have any questions, queries or requests, please do just get in touch!

Best wishes,
Vicki xx

Returns & Exchanges

Please contact me before returning any item. Most items are custom made to order and cannot be cancelled once made and sent.

To cancel your order please see FAQs on Cancellations.

If a return has been agreed, any return postage will be your responsibility unless your item has arrived faulty or incorrect (please photograph if damaged).

If able to, I will be happy to replace any item for an alternative, apart from a few exclusions:

• items that have been personalised (eg with custom date/message)
• those bespokely made to your requirements (eg a finish not offered as standard).

Shells differ in shape,size,colouration, texture & how they rest. Each is uniquely different so please do ask to see options before buying if you should wish.

Returned to Sender Items

Occasionally items are returned to me by the postal services due to non-collection by the recipient.

As soon as an item has been returned I will message you to advise of this and ask where and how you would like your parcel resent.

I will be happy to re-box and prepare for re-sending your items in the post to your address or an alternative address you provide.

Once you have advised where you would like your item resent to, I will then setup a custom listing for you to make payment for the cost of redelivery by whichever service you would like it resent by.

As soon as payment for the redelivery has been made, I will repost your items and confirm once done.

Xx

Faulty or Incorrect Items

If you have received a faulty or incorrect item, then this is my mistake and I will be happy to reimburse for any return postage costs.

If you think you have received the wrong size, please let me know:)

To clarify sizings:
Shells are all naturally unique, however typical sizings are as follows:-

Oyster Shell Trinket Dish Sizings:
•Mini Oyster Shells range between 5-7cm in length
•Standard dishes uses large oyster shells ranging between 9-11cm in length
•XL uses very large oyster shells ranging between 11-14cm in length
•XXL uses very rare giant oyster shells ranging between 14-18+cm in length.

Scallop Shell sizings:
•Standard measures 10-11cm in width
•XL measures 12-14cm in width

Spiny Cockle Mini Ring Dishes:
•Measure 5-6cm wide

Postage Costs

For delivery, I charge the cost of postage as paid at the post office.
If there is an occasion when the calculated charges at Etsy checkout are more than the cost of shipping your order, then I will arrange to refund any postal overages to you via Etsy.
The Etsy system calculates shipping on a ‘number of items ordered’ basis which is tricky since weight can vary considerably for the different items and options I sell for any one listing e.g. a standard size trinket dish might weigh 150g but an XXL trinket dish might weigh over 500g.
Any questions or queries on delivery charges please just drop me a message and I’ll be happy to help.

Shipping & Import Charges

If you are based overseas, please note that there may be duty required to be paid upon receiving items, as is the case with buying anything from overseas.

If there should be any fees or taxes due, it is the responsibility of the recipient (buyer) to pay for these fees.

All purchases marked as ‘a gift’ when purchasing will be declared as such on the customs form.

EU Customers:
From 1st July 2021 there are changes to EU VAT rules regarding imports. All items bought that are under £135 will have VAT charged on them at checkout by Etsy at the rate due for your country.

However, purchases that are of a higher value (over £135) will require VAT to be paid UPON RECEIPT in your country at the relevant rate due.

International Deliveries

The Standard Delivery option at checkout is sent via Royal Mail International Airmail services.

Once dispatched, your parcel gets passed over to Royal Mail and their international mail partners in your destination country for delivery.

Please note that Standard mail services DO NOT come with tracking attached to them.

If you should like to be able to track your parcel please select the Tracked option at checkout. Alternatively if you would like a quicker service or would like to request delivery by a particular courier or carrier, please get in touch so I can find out a delivery price for your destination since this will cost more than the Standard airmail option.

Any questions, please get in touch and I’ll be happy to help xx

Delivery of replacement items

Unfortunately, very occasionally, items do get lost or damaged in the post.

Should any item be lost or damaged in the post and a replacement item is required to be sent, this replacement item shall be sent via the same method of delivery as chosen at checkout for your order.

If a different or upgraded delivery method is preferred for the replacement item, then the difference between what was paid for delivery in your order and the cost of the upgraded delivery service will be charged.

Lead times for Large scale & Bulk orders

Bulk Order Leadtime:
Hand making bulk orders will take longer than my usual processing times, particularly at busy times of the year, please see FAQ on Current Dispatch Times. If you have a date in mind for receipt, please let me know as soon as possible so we can discuss what may be possible.

xx

Seller details