ByKustomKase

Unique Handmade Phone Cases

Nevada, United States · 6502 Sales

ByKustomKase

Unique Handmade Phone Cases

Nevada, United States 6502 Sales On Etsy since 2015

5 out of 5 stars
(1124)
Hugo Vasquez

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Hugo Vasquez

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Shop policies

Last updated on 04 February, 2016
Welcome to byKustomKase! we make the cutest and trendiest personalized phone cases!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
We accept all major credit cards, PayPal and Etsy Gift Cards through Etsy Direct Checkout. We do not accept money orders or checks.

For details on How to make your payment via PayPal Guest checkout, click here: https://www.etsy.com/help/article/361

Cancellation can't be made once the production starts. Please contact us right away for cancellation requests.
Shipping
Because cases are made to order please allow 2 to 4 business days for your case to be made. Once your case is made it will be shipped out from Nevada, USA to you through First Class/Priority Mail with Delivery Confirmation. You should receive your case approximately 2 to 5 business days after it is shipped within the US.

We ship our products internationally via USPS First Class International. The international delivery time may vary by the country.

International buyers, please note that you are responsible for any taxes, VAT, Custom duties, handling charges or other amounts that may apply from buyer’s country. Please check with your Customs & local Postal Services for any other fees.

Shipping delay may occur from USPS and Customs. We do not hold any liabilities for delays or damages caused by shipping carriers and Customs.
Refunds and Exchanges
The non customized cases are refundable or exchangeable within 14 days after you have received your case.

The case must be returned in original, un-used condition. Any extra shipping cost caused by return or exchange are responsibility of the buyer. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

The price of the item will be refunded once we receive the item. Due to nature of made to order process, all returned items are subject to a 20% restocking fee if the return is not a result of our error or non-defective products. Shipping costs cannot be refunded if the return is not a result of our error or non-defective products.

All returns require an RMA (Return Merchandise Authorization) number and must be sent back to us in exactly the same condition as you received it. All original boxes, packing materials, manuals, and accessories must be included for any replacement, exchange, or refund. You can obtain the RMA number by contacting us.

Refund may take up to 4 working days to be credited back to your original payment method. We do not accept any returns or exchanges after 14 days.

Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect.

We are not responsible for any damages/losses/return mails caused by shipping carriers or Custom. If you have such problem please contact shipping carriers or Custom first.