ChibiChiDesigns

Unique cards, keepsakes and party decor

Poole, England · 1990 Sales

ChibiChiDesigns

Unique cards, keepsakes and party decor

Poole, England 1990 Sales On Etsy since 2013

5 out of 5 stars
(370)
Danielle Janes

Contact shop owner

Danielle Janes

Reviews

Average item review
5 out of 5 stars
(370)
View all 370 reviews

Updates

It's time to update my photos for the art deco card, but I'm stuck with a prop setup. Decisions, decisions!
It's time to update my photos for the art deco card, but I'm stuck with a prop setup. Decisions, decisions!
View all 488 updates

About

It started with a handmade gift.....

Hi, my name is Danielle and welcome to Chibi Chi Designs!

In late 2012 I started to make paper cuts as gifts for family and friends. The positive response I had was amazing, I quickly started to receive requests to buy my designs. I needed an online shop to enable me to sell my growing paper craft range, I opened a shop with Etsy in January 2013. Since then my range has grown to include not only paper cuts, but also cards and party décor.

In June 2018 I opened a second shop called Chibi Chi Threads www.etsy.com/uk/shop/ChibiChiThreads My second shop features clothing and apparel that is inspired by the the vibrant and colourful design aesthetic of paper craft.

My designs have been sold to over 20 countries around the world and 5 my star feedback rating, from hundreds of happy customers, is something I am very proud of. I hand make all of my creations from design, right through to the finished item.

My studio is located on the South coast of England. I aim to make all none personalized items within 1-3 working days, custom orders take slightly longer at 3-5 working days.

I aim to make my business as sustainable and carbon neutral as possible. This includes things like recycling waste materials and re-using them as protective packaging, using recyclable materials wherever I can and making trips for materials or to drop off parcels on foot.

If you would like to find out more about Chibi Chi Designs, and be kept updated with our latest sales and special offers, please follow us on social media, using the links below.

Shop members

  • Danielle Janes

    Owner

    Hi, my name is Danielle and I am the creator of ChibiChiDesigns. I have always loved crafting, but several years ago I decided to take the plunge and start selling my makes.

Shop policies

Last updated on 02 July, 2018
Welcome to Chibi - Chi Designs! I have had a passion for the cute and unique for as long as I can remember - and they don't get much more cute or unique then my two furry monsters Cookie and Boo! They were the inspiration for my shop name, and ethos; if it's not cute, it doesn't belong here.
I create and design original and bespoke paper cuts and cake toppers along with a wide range of jewellery and other cute items!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
I understand that sometimes things can go wrong. If you have changed your mind about an order, you have 14 days from receiving to request a refund. This will be processed once the item has been returned in its original condition (within 30 days of requesting a refund) - the buyer will be liable for return postage fees, but will be refunded their full original purchase amount (including outgoing postage only).
Personalized items are exempt from refunds unless faulty.

If any item arrives damaged, please contact me immediately and I will send a replacement. I ask for photographic evidence in order for me to file a claim with the courier/royal mail.

International (outside of the UK) returns must be clearly marked on the outside of the package as a return.

If you believe your items has been lost in the post please contact me and I will do my best to resolve.
Payment
I am happy to accept paypal and if you are a fellow seller, may even consider a trade!
I also accept credit card payments via Etsy Payments or gift card. If you plan to purchase an item but would like it altered in some way, please can you convo me first to check it is possible before you checkout. I would appreciate that all accounts are settled within 2 days of purchase. I am unable to start working on your item until payment is received.
I understand that sometimes you may change your mind about a purchase, for this reason I am more then happy for you to cancel an order for none personalized items before dispatch.
For personalized items, there will be a charge if work has already been started.
Shipping
I aim to make and dispatch within 3-5 working days for general items. Personalized items take slightly longer and will be dispatched with 1-2 working weeks. If you require an item urgently, please contact me before purchase.
International items are sent by standard airmail - Royal Mail states that they will be delivered within 20 working days, however busy periods may lengthen this.
Items within the UK are posted by second class (unless you have upgraded your postage at checkout) and should arrive within 1-3 working days of dispatch.

Please note that I am not responsible for import duties/taxes. Please check with your local laws to see if this applies to you before purchasing.
Additional policies and FAQs
If you have something else in mind, we are more then happy to accept custom orders. Please convo me with your requirements and I can happily assemble some designs for you.
Please be aware that custom orders may be photographed and listed in the shop as an example of what we can offer.
Privacy
As a small business, I am required to use and keep personal data for processing orders, doing my accounts etc, and I am required to inform you of how I both process and store personal data for Chibi Chi Designs.

Data collected and how I use this data

I collect the following data;
Chibi Chi Designs Etsy Shop Orders



What data is processed? – Names, addresses, emails, payments, personal data such as dates and names for customised orders.

* Customised design using personal data such as dates and names, it is your responsibility to ensure that you have permission to share this information with Chibi Chi Designs, which will be stored securely and will only be use for the customer’s order.


Lawful / legal basis for recording the data – To process orders made by customers.

Chibi Chi Desgins Social Media Accounts - (Facebook, Instagram, Twitter, Pinterest)

What data is processed? - Names, addresses, emails,

Chibi Chi Designs uses social media accounts, to allow people who find us to send us messages to find out more about us, to place orders and all information is collected through the message boxes on these sites.
Photos of finished orders will be shared with consent only, unless they are generic and contain no personal information.

Lawful / legal basis for recording the data – To process orders made by customers, or to share information the cutomers request.

Payment Processing

Any payments that are made for orders, are processed by a third parties sites ie Etsy or Paypal.

Third Party Websites:(Etsy, Paypal, Facebook etc) These sites are governed by their own privacy statements, and Chibi Chi Designs are not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third-party websites should review the privacy statements of these sites before providing them with personally identifiable information.

All data used as part of Chibi Chi Designs is viewed and processed either using my laptop which has a password system to be accessed. Or my mobile phone which is double lock passkey protected. All my passwords are regularly changed and updated to and I am covered by ICO.

Cloud Storage

Cloud storage is used by myself to ensure back ups of all order designs and photographs of finished items. Sensitive customer information such as emails and addresses are not saved, however first and last names are used to match up orders to designs. The cloud storage that is used cannot be accessed without a password (regularly changed in accordance with ICO best practice) and is protected by strict third party security measures (Dropbox, Google photos etc)

Disclosure

Any data required or held by me is secure and held only by myself, and it will not be distributed to any third parties unless I have your permission or is required for for lawful / legal basis; for example, I am required to share my accounts with HMRC if they request it (please read retention of data).

You may request details of personal information which I hold about you and you may ask for them to be deleted, unless required for lawful / legal basis.

Retention of Data

I do not retain customers information any longer then required, but I will retain the following information for accounts / HMRC

What data is processed? – Documentation required for preparing accounts for HMRC.
Data refers to – invoices, receipts, payments from customers.
Lawful / legal basis for recording the data – the legal basis for processing this data is ‘legal obligation’ because it is required by HMRC.
Data sharing – the document may be shared on request with HMRC.
Data storage – the documents will be stored securely in paper / online format.
Data retention – HMRC state: ‘I must keep records for at least 5 years after the 31 January submission deadline of the relevant tax year. HM Revenue and Customs (HMRC) may check my records to make sure you're paying the right amount of tax.
Data destruction – after the required length of time, the documents will be shredded / securely deleted.

All other data collected if not needed for lawful / legal basis is deleted ASAP after obtaining it if no longer required.

Data Breaches

I will be obligated to notify the ICO of a data breach within 72 hours of becoming aware of the breach. We understand the huge fines in place for failing to follow correct procedures for a breach in data.

Template Privacy Statement provide by Emma Vickers of Bless it Forward Ministries - edited and added to by Danielle Janes of Chibi Chi Designs.

More information

Last updated on 02 Jul, 2018
Seller details
Danielle Janes
8 Marline Road
POOLE, Dorset BH12 2HB
United Kingdom