ChicaChimu

Refund and Returns Policy

I accept returns on undamaged items in original condition, minus my shipping cost. If your item was damaged in transit, I will replace it if it was insured. If your item was not insured but is relatively small/inexpensive, just send me the item (or a photo of it) and I'll send you a replacement. The same goes for items found to be defective in some way (though this has never happened).

If I no longer have a replacement for what you ordered, you will receive a credit in the original GBP amount for any other item in my shop.

Requests for EXCHANGES must be made within 3 days of receipt, and goods must be returned in UNUSED condition and original packaging within seven days. Please note that postage costs will be incurred.

Refunds are ONLY given on goods that are FAULTY and returned to in UNUSED condition within seven days.

Customers are responsible for return postage on exchanges and are responsible for the goods until it reaches us, - INSURED trackable return mail is suggested.

Payment is made via paypal through my Etsy shop. For Trade enquiries please contact me directly via info [!at] chicachimu.co.uk

Shipping and Handling

We do not ship until payment is received.

By default, all items are shipped using the least expensive shipping method available. Usually single item is Second Class mail, which is not automatically insured or tracked. If you would like to upgrade your shipping to Priority, Express, etc. or would like to add Delivery Confirmation or insurance, please contact me BEFORE you buy the item. I will respond with the difference in cost, the item will ship only after the Etsy bill and extra shipping charges have been paid. If you are concerned about when an item will arrive, contact me ahead of time to make sure I will be able to send it when you need it.

Once an item leaves my hands it is the full responsibility of the Postal Service. I cannot track it down or expedite it any better than you can. I cannot be held responsible for unexpected shipping delays caused by the post office and will not refund the shipping fee or the cost of the item in these cases.

I ship approximately twice a week during non-holiday periods but my schedule is not totally regular. Please notify me if you need something shipped right away.

Please remember, insurance is your responsibility! I cannot take responsibility for items damaged in transit by the post office.

Every care is taken to ensure that all the descriptions on the site are correct. Photographs of goods are as accurate as I can get them, but due to variations in colour and the nature of the digital image, goods may vary slightly in colour from the colours displayed on your computer monitor.